Prepare
Being realistic, open-minded and believing you can have an impact is apart of which Smart Skill?
What is Maintain the Right Attitude
Tactics that are non-physical skills used to prevent a potentially dangerous situation from escalating into a physical confrontation or injury is the definition of what?
What is Verbal De- Escalation
According to the PAR Escalation Matrix, what are the 5 levels of resistance?
What is the deadline for a Protective Action Response Incident Report (PAR Report) to be completed?
What is the end of the Staff's workday
Something given in recognition of one’s service, effort, or achievement.
What is a reward
Anger, Disgust, Fear, Happiness, Sadness and Surprise make up what?
What is the 6 universal facial expressions
In the Crisis Development Model which stage is when stress levels appear to be back to normal or the potential for conflict is low again.
What is the Post Incident Conversation
This is when someone’s position prevents adequate breathing.
What is Asphyxiation
What are some examples of showing respect and dignity?
What is using greetings: “Good morning, good afternoon, hello, etc.”, shaking someone’s hand, actively listening when someone else is speaking, not interrupting someone while they are speaking, and maintaining an appropriate distance from other people?
What type of rewards can be critical when trying to guide a youth towards de-escalating behavior?
What is Verbal rewards
This level of Maslow's Hierarchy of needs deals with relationships and feeling accepted?
What is Love and Belonging
Thinking of OARS, "Tell me about the best part of your day" is an example of what?
What is an Open-Ended Question
Which component of the YES Framework involves location, obstacles and objects, and proximity to other staff?
What is Environment
What are the steps to the Post Incident Conversation?
What is ADAPT- Aside, Discuss, Alternatives, Plan and Transition
When is a good opportunity for staff to reward youth?
What is anytime a youth appears to be trying to self-regulate (calm him/herself down) or makes good choices
See something, say something is a part of which workplace environment?
What is Cultural.
This exist when two people are trying to meet their individual needs through increasingly escalating behavior?
What is a Power Struggle
This technique assumes that the youth understands the correct behavior and simply needs to be reminded or encouraged to do it.
What is Prompting
Thinking of the Post Incident Conversation steps, what happens during Plan?
What is staff talks to the youth about simple steps they can use in order to use the alternative behavior(s) in the future.
Behavior Management can be defined as what?
What is an attempt to guide and motivate individuals to change their actions or interactions.
The reaction given by the body and mind to particular events that may be difficult, demanding, or threatening is defined as what?
What is Stress?
What are the steps to Confronting?
What is Identify the unacceptable behavior in clear, behavioral terms, firmly state the specific instructions, remain calm and focused on the issue and lower your own volume.
If you have to meet with youth in your office you should do what?
What is clear your desk of items that can be used as weapons, keep pictures out of view, ensure exit to the door is without any barriers, never be in a corner where the youth or family can trap you, and keep the windows clear of obstruction.
What is the purpose of the Post Incident Conversation?
What is identifying ways to deal with similar situations in the future and building or restoring a good working relationship between staff and youth.
Bonus points if you can name what is a process for.
What is true of rewards and Behavior Management?
What is rewards can often be great motivators within a behavior management system and earning rewards may be what helps a youth choose to have appropriate behavior.