vocab
what is the cost of error?
the total cost of losing a guest
where is self-actualization placed on the pyramid?
at the top/first
what methods of research are conducted by you or your particular operation?
Primary Research
What is my full name
Riley Madison Hinkle
what restaurant has a bell as their logo
taco bell
what is a seamless experience?
when the guests goes through the entire experience without interruptions or issues.
what are the 3 segments of the pyramid?
self-fulfillment, physiological needs, basic needs
self awareness, empathy, motivation, self-regulation and social skills are all apart of what?
emotional intelligence
what are the names of my cats (only have to name one)
poppy or ellie
what restaurant has a cowboy hat as their logo
arbys
what does efficiency mean?
information is delivered faster.
3rd/middle
how can the guest experience cycle help managers and employees?
it helps to interact with guests effectively
what position do I play in softball?
centerfeild
what restaurants slogan is "eat fresh"
subway
what is the outcome of automation?
resulted in fewer opportunities to experince failure in the system due to human error.
where is safety on the pyramid?
4th (top to bottom) 2nd (bottom to top)
what does H.E.A.R.D stand for
hear, empathize, apologize, resolve and diagnose
when is my birthday
January 5, 2009
what restaurant is famous for the whopper
burger King
what is quality guest service?
meeting or exceeding guests expectations.
what is the pyramids full name?
Maslows Hierarchy of Needs as Applied to Hospitality Guests
what does L.E.A.R.N stand for
listen, empathize, acknowledge, react, notify
what is my favorite candy
peach rings and twix
what restaurant sells happy meals
McDonalds