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Found in the RC App to bring all functions together
What is Single Pane of Glass
Used by companies to organize customer data
What is a CRM
Reputation Management
What is PCID (pure caller ID)
A multi-location flower shop struggling to scale customer service reps schedules
What is workforce management integration - Varint or Calabrio
IVA Stands For
What is Intelligent Virtual Agent
This builder allows RCX admins to script how their calls will flow, visual builder
What is workflow studio
Used to coach and performance manage agents
What is RingSense AI Quality Management, RingSense, or 3rd Party Balto
Monitor trending topics, competitor mentions, objections, and customer sentiment
What is AI Quality Management
Auto-Body shop looking for a way to get agents out of training and in the queue faster while not sacrificing quality of calls.
What is RingSense AI QM
The first RC person to reach out to when a possible integration is discussed?
Who is the CC AE
A powerful tool for your agents that functions like a script in a movie or play
What is Agent Scripting
An integration that collects secure payments over the phone, maintaining PCI compliance for companies
What is PCIPal
Analyze agent soft skill performance compared with their peers
What is QM Coaching Insights
Rapidly expanding physical therapy office missing 30% of their calls after hours
What is AIR
First thing to do when RCX risk is identified
What is create a Red Account
Reporting that shows the previous days stats
What is historical reporting
Virtual agents that take and manage interactions
What is AIR (AI Receptionist)
This future feature will measure customer CSAT to help deliver actionable insight for better customer engagement
What is AI Interaction Analytics
Multi-Location law firm seeking to better understand sentiment and key words that lead to claims and appointments
What is AI Quality Management
AI CSAT with true context and sentiment
What is AI Interaction Analytics
Where to add a new RCX Agent
What is RCX Admin > Users > Admins
Lead Management and automation
What is PCID
Advanced Contact Management (More detailed campaign management)
What is Velocity
2-location medical office with no complex use case, simply looking for a reliable phone system
What is RingEX
Responsible for all coordination, save attempts, and mitigation for RCX