Plan Information
US Benefits Portal
Rio Tinto
Customer Service
Potpourri
100
This is the plan that qualifies as a high deductible health plan and allows participants to enroll in a Health Savings Account.
What is the Consumer Choice Plan?
100
Other than calling in to the call center, this is the other way a participant can reset their password.
What is clicking on Forgot Password on the login page and answering the security questions?
100
Rio Tinto is the third largest company in the world in this industry.
What is mining?
100
The people who call into our call center are commonly referred to as this.
What is a participant?
100
The 2012 Physicians form must be received by Rio Tinto by this date.
What is November 18th, 2011?
200
The company that administrates the Vision benefit is called this.
What is VSP?
200
"Onpoint" is the Defined Benefits database and can be found by clicking this link.
What is Pension Planning Tool under the My Wealth tab?
200
The mine closest to our call center that is owned by Rio Tinto is located here.
What is Resolution Copper in Superior, AZ?
200
Terms and phrases like "putting in a case" or "creating a todo" are not to be used during a call and are known as this.
What is internal jargon?
200
The Biometric blood test will be administered on most major work sites during this quarter.
What is the first quarter of 2012?
300
The Prescription Gold Plan can only coordinate with Medicare Part D through this company.
What is United Medicare Rx?
300
During enrollment in Advantage, this is the one piece of information we cannot input into the system for the participant.
What is Beneficiary Designations?
300
The Kennecott Copper mine located near Salt Lake City is the largest mine in the world of this kind.
What is open pit?
300
Using the name of the client service center at the beginning and end of the call is know as this.
What is branding?
300
ACS stands for this.
What is Affiliated Computer Services?
400
The Gold Plan out of pocket maximum for each member is this amount.
What is $10,000?
400
Participants can view and update their beneficiary information for all three benefit streams by clicking here.
What is View/Edit Beneficiary under the About Me tab?
400
In addition to copper, the Kennecott mine also produces about 400,000 troy ounces of this precious metal every year.
What is gold?
400
SLA in our call center is a metric used by our client to determine if we are doing our jobs correctly. SLA stands for this.
What is Service Level Agreement?
400
FEPS, the program you will use to clock in and out each day stands for this.
What is Front End Payroll System?
500
US Active non Represented employees will now pay this amount for a family annual deductible for their Altius or SelectMed HMO.
What is $300?
500
The name of the new section in the US Benefits website that is dedicated to informing participants about Open Enrollment is called this.
What is OE Base Camp?
500
Rio Tinto plc, part of the Rio Tinto Group, has headquarters in this European country.
What is the United Kingdom?
500
Transferring a participant to another representative and introducing them is called this.
What is a warm transfer?
500
This is my middle name.
What is James.
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