Money to profile identifier
M2E
Thats sketchy
The "Ex" Factor
GO FOR THE THROAT
100
The explanation of a profile identifier
Profile identifiers are identify information like email address or phone number that links to a Wise customer's profile. By providing an identifier, our system uses it to look up the matching profile. To find a match, the receiver has to be discoverable with identifiers.
100
What is the difference between M2E and profile identifiers?
M2E can be paid externally, while Money to Identifiers is only available as a cross-balance transfer.
100
What is fraud's current backlog for SCAM cases?
8-10 working days
100
What you're looking for on a food product
The expiration date
100
In a Grimm fairy tale, a poisoned piece of apple sticks in this woman's throat & her 7 housemates think she's dead
Snow White
200
True or False: To send money to another csts balance via Profile identifiers, the recipient must have account details.
FALSE - No account details are needed to make the payment.
200
Within what timeframe does the recipient have to provide us with their account details?
Within one week (calendar days) from when the senders deposit is received. If its not provided, the system will cancel the transfer.
200
What to do if you find a duplicate account of a Fraud deactivated CST?
If a customer creates a new profile, they will most likely get caught by the fraud engine and get monitored — a fraud agent will check and deactivate it.
Deactivated CSTs have to appeal, but they can’t open a new account.
So, if you encounter any active profile (when there is a profile previously deactivated by Fraud) please click on the MONITOR button and and leave a comment to Ninjas with relevant links and information. No need to escalate separately through other channels.
200
This 15-letter word describes certain after-school activities or an activity you might not want anyone to know about
an extracurricular
200
Ruby-throated is one variety of this creature that can beat its wings 50 times a second
a hummingbird
300
How much does it cost to send money via profile identifiers?
Depending on how the customer chooses to pay, the balance transfer fee applies (for same-currency transfers there’s no fee – only conversion fee applies).
300
What steps do you take when a recipient claims they are not getting the email to enter their bank account details?
Ask the recipient/ask the customer to ask the recipient to check for the emails from noreply@wise.com
If needed, resend the email from Ninjas Transfer page (not Contacts) from the Admin emails list under Old Admin Emails with “Money To Email: Resend Recipient email”. Don’t send the email if we have not received payment for the transfer.
If they still haven't received the email, ask them to whitelist our email addresses noreply@wise.com and info@wise.com. If you resend the email and they still have not received it, they’ll need to contact their mail provider and ask them to allow the emails we send through.
300
What macro do you send to csts when they report UAT on their Wise account?
Quick Reply::General::Scam Reported
300
It's the online travel booking site that uses the logo seen here
Expedia
300
This term for a ruthless killer is also used for 3-player variations of some 4-player card games
Cut throat
400
True or false: The recipient does not need to have a specific ccy balance open in order to receive payments.
TRUE. You don’t need to have that specific balance open in order to receive payments, the system can automatically open one for you to credit the payment there.
400
True or False. If the cst made a mistake on the recipient's email address, we cant change the email.
True! We can’t make changes to the email address for M2E.
Ask the sender to cancel the transfer and make a new one with the correct/updated email address.
400
If the customer is eligible to appeal his account deactivation, they will be always asked to provide this documentation to confirm their identity
ID with the code
Selfie with ID
In addition to that they will be also asked to provide one of the following:
Payment reason for their last transaction
Borderless reason for their Multi-Currency Account
400
It's a 9-letter adjective for "so excellent it deserves imitation"
exemplary
400
These medieval stone monsters at the tops of buildings take their name from the Old French for "throat"
Gargoyles
500
What currency cannot be sent/received via profile identifiers?
BRL
500
What procedure should you follow if the recipient of a M2E transfer provided incorrect account details?
Follow the Missing Pay-out Procedure
https://transferwise.atlassian.net/wiki/spaces/WISGN/pages/2662008385/Missing+Pay-out+Procedure
500
The customer isn’t sure if they are being scammed and wants to get advice from us - what do we tell the cst?
It’s your responsibility to make sure your money is safe.
We’re not able to tell you if you’re definitely being scammed.
We can’t give you financial advice — but we can let you know where to get it.
500
Soren Kierkegaard was considered the "father of" it
existentialism
500
About 500,000 U.S. kids a year undergo removal of these masses of lymphatic tissue below the adenoids
tonsils