RIS General Knowledge
The #1 phrase volunteers repeat 400 times a day
“As-salamu alaikum wristbands PLEASE”
This is the volunteer’s first “superpower” when a crowd starts rushing.
Staying calm and directing safely
The tone volunteers should always use, even under pressure?
Calm, respectful, and professional.
The proper etiquette when speaking to attendees.
Kindness, adab, and respectful language
A volunteer on your team looks overwhelmed. What should you do?
Check in, offer help, and notify your Lead if needed
The key item every volunteer must wear to identify themselves and access event areas.
A volunteer wristband and scarf
First person you should contact if someone faints or becomes sick
Team Lead
Body language that shows approachability to attendees.
Smiling and open posture
A Prophetic trait shown by speaking calmly and kindly.
Gentleness (rifq)
An attendee asks to enter a restricted area “just for a minute.” How do you respond?
Politely decline and explain it’s restricted for safety
The document every volunteer should review before their first shift to understand rules, roles, and safety procedures.
RIS Volunteer Handbook
The behavior volunteers must prevent during crowd surges.
Pushing
One technique volunteers can use to de-escalate a situation.
Stay calm, listen actively, lower your voice, offer solutions, or involve a Lead
Islamic values volunteers should demonstrate during the event.
Patience, Respect & Kindness.
An attendee claims they “already paid” but has no wristband. What do you do?
Direct them to the Registration/Info Booth to verify
Expected shift arrival to ensure proper handoff and preparation.
10 minutes before the shift
These marked pathways must always be kept clear.
Emergency exits and fire routes
When someone is angry about waiting in line, this is the correct response.
Acknowledge their frustration and explain what you can do to help
The mindset that turns volunteering into worship.
Seeing service as ibadah (acts of worship)
You're running late for your shift and forgot your scarf
Unofficial national food of volunteers given each year from a Team Lead.
Honey Sticks
After finding a lost child, these two actions are important.
Keep the child safe with you and inform a Lead
When two attendees get into a conflict, the volunteer’s first responsibility.
Ensure safety, call your Lead, and avoid getting physically involved
The best way to maintain patience during long, busy hours.
Remember your intention and the reward
Media or someone with a camera asks to record you. What do you do?
Stay neutral and redirect them to appropriate RIS media