Guards
We've recently needed to CC someone on all exception deployment requests. Who is it?
Ray Cloud
Brian recently provided guidance on 2 people that can now be bcc'd on the daily travel report. Who are they?
Nick & Rosario
What is the threshold for sending RISC Alerts for early closures/late openings?
Anything above 30min gets sent - under 30min gets logged
It's Sunday afternoon and you observe a transient outside in the RCC parking lot throwing large rocks at the cars in the parking lot. Name 3 groups you notify.
Corporate Security, RISC Leadership, Police
Tiffani purchased 72 pens for the RISC team of 11 people. 6 pens were broken upon opening. How many pens can each team member get.
72-6=66 working pens
66 pens/11 members =6 pens each
Explain why post orders should include all emails on the bcc line.
We had a guard provider email a store asking for feedback for their guards, and we would like to avoid this situation in the future.
If everyone is on the bcc line, they cannot reply all/see who else is on the email.
Why do we now need to manually add travelor's journeys into Alertmedia?
Alertmedia has not been reporting all legs of the traveler's journey.
An unknown subject removes unpaid merchandise from the store and threatens to spit on an Associate. The subject then leaves the store.
Classify this threat.
Spitting on Associate is a Threat 1.
So threats to spit is a self report.
A MOD calls and says they're unsure if it is a legitimate garda pickup. What are 2 things we can advise them to validate?
1. Hologram image on badge
2. Bag says "Reward if found 1-800-491-2033” logo on the outside of the bag"
Brian has 3 boxes of chocolates. Each box contains 12 chocolates. He wants to give an equal number of chocolates to the 4 members of RISC Leadership. How many chocolates will each Leadership member get?
36/4=9 chocolates for each RISC Leader
Seattle PD notifies that the officer at 352 cannot make it to their shift. Request a replacement?
Yes, immediately send a replacement request
An email comes in and advises of an Israel-Palestine protest ~0.56mi away from EXO-NF-NY on Sunday morning. What do you do?
Send an email to Chris informing of the incident and include details (location/time/duration/# attendees/map).
You quickly need to find info (address/phone number/hours of operation/leadership contacts) on BBO - Boston Buying Office.
Where do you look?
Type BBO into the tool
You cannot determine whether a store is 3vr/Genetec/intellex. What document can you reference to get your answer?
The Location Information Sheet, which includes all store info from cctv/alarm vendors/qmi info etc.
Ross is planning FLM and needed to rent buses. Each bus can hold 45 Associates. If there are 200 Associates going on the trip, how many buses will Ross need to rent?
200/45 per bus=4.4 buses
You cannot rent a fraction of a bus, so you need to round up to the next whole number =5
Ross will need 5 buses
There are 2 people we engage for Allied guard requests. Name at least one (first name).
Craig and John
While scrubbing intel, you observe a tweet that says the following:
"i asked my grandma why I saw my tia at the courthouse n she said bc she got caught stealing from dd’s" [Actual tweet]
How would you triage this/classify?
Nothing, this does not meet our comm matrix
You intake a successful scam call. How do you know whether you need to request a new FIDO to be sent?
A new FIDO is needed once a successful call occurs at least 60 days after the latest FIDO.
The manager at HTDC advises that the center is currently evacuated due to a burning odor; however, there are no signs of smoke or fire. The fire dept is enroute and site leadership believes it is due to ongoing HVAC issues.
What is the absolute 1st thing you should do?
Immediately notify RISC leadership. If DC production is impacted even for a short while, it can cost the company $$$
Ross is having a sale on notebooks. The regular price of a notebook is $3.50, but during the sale, the price is reduced by 20%. If you want to buy 8 notebooks, how much will you spend in total?
[Assume employee discount is not applicable]
Discount=0.20×3.50=0.70
Sale price=3.50−0.70=2.80
2.80 x 8 = $22.40
Tiffani emailed guidance on guard uniforms. What is one thing T3 guards need to have that T2 guards don't need to have.
Tactile vest
RISC receives a travel delay notification for Ray Cloud or Gary Cribb's flight. What is the threshold for communicating it to them?
- Cancellations
- Delays over 90min
When sending videos for successful scam calls, what is something new that we now need to include in the body of that email?
MOD's tenure
Where is rally point #3 for the RCC?
Corner of 5120
A guard is enroute to a store and traveling at a constant speed of 60 miles per hour. How long will it take to travel a distance of 150 miles?
time=distance/speed
150/60=2.5hr