Pay and Benefits
The commission percentages.
38%, 40%, 42%
The day that you put your supply request in by.
The Friday before the next supply check in.
House that has hazardous conditions.
11 - turn down the job.
The first place we start cleaning in a home, by default.
Kitchen
What are Rise and Shine's core values?
Respect Integrity Safety Excellence
How Paid Time Off (PTO) is calculated.
The past two week average.
The appropriate steps to take when something breaks while we're cleaning.
Tell the client if they are home, leave an oops card with the broken item on kitchen counter, and let the office know something broke at the client's house.
House has super fine dust, clients mostly clean after themselves in kitchen and bathrooms, floors are not heavily tracked on, all clutter is put away.
Dirt code 2-3.
This tool can be used for rings in toilet bowl, and ovens (but not the same one!)
Wet pumice stone
You encounter a problem or question. What's your FIRST step?
Check to see if the answer is in Trello!
Seven holidays that we are closed on.
New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve, Christmas Day.
Why do we attach before and after photos on deep cleans?
To cover our bases if there's a complaint; to provide shining examples of our hard work!
House has a lot of thick dust, cobwebs in every room, a lot of mildew and soap scum build up, kitchen has a lot of grease build up, super heavily tracked floors, lots of clutter.
Dirt code 8-9.
The best tools and cleaners to tackle grease.
Scotch-brite pads, dawn, oven cleaner (for ovens and under hood vents only).
What is our snow day protocol?
We follow Portland Public School District and Vancouver School District for delays/closures. Decision will be made by 7am through Slack.
Number of PTO days R&S employees are granted.
Five their first anniversary year, one additional day thereafter, capping at 15 days per year.
Reason we fill out the FTC form 45 minutes into the clean.
To communicate with the office if extra time is needed.
House that has recently been undergone renovations and has a lot of construction dust.
Dirt code 7-8.
What NOT to use when cleaning natural stone.
List at least 3 of the 13 Speed Cleaning Rules.
Make every move count; use the right tools; work top top bottom; if it isn't dirty, don't over-clean it; don't rinse/wipe a surface before it's clean; don't keep working after its clean; of what you're using isn't working, switch to a heavier-duty tool; keep your tools in impeccable shape; repetition makes for another moves; pay attention; keep track of your time; use both hands; if there are more than one of you, work as a team.
You're working an FTC with a partner. The client pays $540 for a six labor hour clean. You're averaging 42% this week. This is your HOURLY AVERAGE on this home.
$37.80/hr
$540 x (.42 / 2 teammates) = $113.40
$113.40/3 labor hours worked = $37.80/hr
Three things you do before leaving a job after its completion.
Walkthrough, check your supplies, let the client know you're done, and lock the door (if applicable).
House has some visible dust, light soap scum in main shower, some clutter to work around, and some crumbs/spillage in the kitchen.
Dirt code 4-5.
How to eliminate thick soap scum.
Scrape away the majority with plastic scraper, scrub away any remaining with tile scrub brush or Scotch-Brite pad and cleanser of choice.
What's the first thing Kelsey will ask if your vacuum isn't working well?
Have you cleaned your filters lately?!