Cambium
What type of IP address does all of our AP's and SM's have?
What is a 10. Static IP address?
If a customer calls in with a VoIP issue, what VoIP system do you look at to troubleshoot?
What is SBB?
What is the most detailed way to look at previous cases from Sugar?
What is using the "Cases" section on the top
What information needs to be documented in Service Call notes?
What is AP IP and the reason for the service call?
What is the name of the voice that says “Please hold while I try to connect you…” in our system?
What is DAVE?
What feature must be present on any router we use to ensure the customer receives a local IP address automatically?
What is DHCP?
The utility that runs continuously and logs latency for trend analysis is...
What is a ping test?
An SM showing online and is properly connected to an AP, but that AP from the customers Sugar page is not showing the customers SM. What steps do we take in this case?
What is find the AP bridger from the SM, then go to CSG Locations and update the bridger?
Where do you transfer if a customer needs their name updated on account (due to misspelled name/ updated last name)?
BONUS: Where do you transfer if a customer needs to update the service address?
What is Care?
BONUS: What is Sales?
Which number is considered the "Answer to the Ultimate Question of Life, the Universe, and Everything," according to The Hitchhiker's Guide to the Galaxy?
What is 42?
What type of modulation provides the best throughput in a clean signal environment?
What is 8x?
Or 256-QAM
This type of issue often shows packet loss, jitter, or latency spikes.
What is a congestion or RF issue?
What are the three parts of proper documentation?
What is why the customer called, what was done, and the resolution?
Before cold transferring to HST, what do you need to make sure to do?
What is get a PWI ticket from T2, then add it to Five9 notes?
What’s the only U.S. state that starts with the letter “P”
What is Pennsylvania
If an SM has SNR of 12 and RCP of -60, what issue might this point to?
What is interference?
This command clears out old IP info from a customer’s modem or PC.
What is ipconfig /release and /renew?
When no resolution is reached, how should you end your case notes?
What is instructions for the next agent?
When is it acceptable to transfer a call cold instead of warm?
What is when the receiving team has specifically asked for cold transfers, or it’s a team like Retention that doesn’t require a warm intro?
What is the term for the fear of long words, ironically one of the longest words itself?
What is Hippopotomonstrosesquipedaliophobia?
How do we measure congestion on a 450 Non Medusa AP?
What is RF discards?
This term measures how much signal strength varies over time.
What is Jitter?
When looking to reload a customer to another site/AP. What steps in Sugar should you take to make sure the other site is a good option?
What is get the bridger,
If a customer is upset and threatening legal action or to go to the media, what’s the correct escalation path?
What is remain calm, document the statement clearly, and take similar to a de-esc
In what year did Rise Broadband start operating under the “Rise” name?
BONUS: What was our name before that and when were we incorporated?
What is 2015?
BONUS: What is JAB Wireless, Inc in 2005?