Posting
What is the code CA?
Cash
What is the COMA code?
Comp room
What does VR mean?
Vacant Ready
Who can give a tour of the hotel?
Everyone!!
How much money should be in left pod? right pod?
Left pod--$200
Right pod--$300
How do you post a payment?
foli- post- pymt type- amount
What are the codes for the government rate?
GOVA/GOVB --- military
GOVV/GOVW ---state
What do you need to do in case of early check out?
Write it down in red book and let housekeeping know as soon as possible.
When should meeting rooms be cleaned?
Immediately after an event is over
What are 4 things on the downtime checklist?
Check coffee station
wipe down pods
fill key packets and keys
check for low stock items
make ambassador bags /kid bags
restock market
What is the code to post Valet?
VL
How do you find a group rate code?
Move cursor to rate pgm and hit F3
What does OOO stand for? How do we do this?
OUT OF ORDER--go to room mgmt, housekeeping, room out of order update
What does BEO stand for? Where can we find these?
Banquet Event Order
Grey folder on stand behind left pod. also in red book.
What is the smoking fee and code?
$250-- LF- smoke free enviroment
What is the code for posting Quarters to a room?
What else do you need to do?
WA- washer dryer income.
Fill out paid out with room number and amount.
What are QAAD,QAZA,QAAE?
True/False: Housekeeping doe not need to know if we are oversold by a room?
False
How many rooms does a person need to be considered a group?
10 or more
How do you post an advance deposit?
Figure out room and tax for full stay
go to more
deposit
enter payment information
F7
How do we post market charges to a room that is over cash paying limit?
If is is a market charge use the code (MP, MQ,MZ,PU) for the market item and post amount. If the market item is taxed post amount less tax.
What is the difference between the RMOC/RMOJ rates and REGA/REGB rates.
RMOC/RMOJ are for members. They tend to be a slightly lower price
What is the late checkout policy? what does desk need to do with late checkouts? What code is used?
12--complimentary, $25 hour after
Write in red book, let housekeeping know, note in reservation as departure time in appropriate spot, charge room. BR-code
What should we do when receiving a sales inquiry in person?
Give person the sales inquiry form and have them fill it out. While they are filling out check to see if sales is available. If not, give them proper business cards, place form in mailbox. If they are bring them the form and ask person in lobby to give them a few minutes.
Who should block rooms? What are codes L1, H1, A5,A9? When should accessible rooms be blocked?
Everyone, every shift
L1-low floor
H1-high floor
A5-Accessible room with tub
A9- Accessible room roll in shower
Immediately