Green House Calls
What needs to be included in your introduction to the client?
Your name, position title, company name, and reason for appointment. (plus 50 points if booties are mentioned).
What do you do if there is an earthquake?
Drop, cover, hold on
Name one Manager from the Climate Careers Central Valley Team. (other than site managers). Bonus 50 points for each additional Manager named.
Darren, Sofia, Cynthia, Justina, Valeria, Gustavo, Diana, Max.
What do you if a client is rude to you or your partner?
Remain calm- tone of voice; proceed with appointment if comfortable; inform manager
If you are unable to come to work, when should you contact your supervisor?
at least 1 hour before scheduled time
How long should a Green House Call be?
30-45 minutes
How many points of contact do you need to use the ladder?
3
What was the name of the individual that was a recurring topic in curriculum presentations?
Mika
Should you give the client the gifts if you do not complete the GHC?
NO! make sure we get both signatures to be able to give gifts out
Fill in the blank: If employees are absent from work for “___” consecutive working days without contacting their supervisor or any other member of management directly, they will be considered to have voluntarily resigned.
3
When are you able to install a light bulb?
Replacement light bulb must be present, outlet should work, permission from client, explain why you replaced the light bulb, no risk to injury or damage.
When should you leave your partner during a GHC?
NEVER
What is the goal for the number of GHCs for each site office, as mandated by CCREN?
200 Green House Calls
When are we allowed to accept water/food from clients?
NEVER!!!
Name one of the zero-tolerance policies Rising Sun adheres to?
theft; alcohol/drug use; unlawful Harassment or discrimination
Provide 3 examples of topics in the access agreement?
Access to home, free services, only share info to stakeholders, names/identifying info will not be used for advertising unless explicit consent, Rising Sun does not promise reduction of cost, post inspection, neither party is liable for the other.
What should you do in an active shooter situation?
Run, Hide, Fight
Name 2 programs that Rising Sun operates?
Climate Careers and Opportunity Build
What is your offices code word?
managers approval
Explain Rising Sun's expectations regarding jeans in the workplace?
no holes, no sagging
Describe how the power strip works?
Managers will approve answer
Where is the Emergency Action Plan (EAP) located?
OPS box, trinet, Rippling
Name 2 of Rising Sun's values as an organization?
equity; resilience; transparency; diversity, inclusion, justice, and belonging; learning; appreciation
Name 2 of the collateral pages that we give clients?
Feedback card; pledge; instruction guide for powerstip, LED Bulb, and Smart Socket; referral form; Rising Sun about us; sign-up flyer
Name one discipline step and what it is?
Step 1: supportive action meeting w supervisor; step 2: verbal warning; step 3: write-up; step 4: meeting with regional manager (Cynthia); step 5: termination