LiveVox
allows you to physically dial the offices
What is RA Manual?
Sending invoices, records, or Share-file Link
What is charts@centaurihs.com?
Forward to Client for Resolution
What is Pend?
Scan Tech
What is Onsite?
Follow up time schedule for invoice
What is 15 days?
Feeds you the office to call
What is RA preview?
Confirm receipt of records and C.N.A
What is status.inquires@centaurihs.com?
We have member name but no DOB
What is missing member information?
fast, secured and safe. The link followed by a username and password will be provided with the request.
What is provider portal.
Follow up time schedule for fax
What is 7 days?
Please Choose Disposition:
Spoke with Cindy verified provider and demo, accepted to send request via fax, TAT 7-10 days via fax no cc. Will schedule out accordingly.
What is Scheduled?
Sharing PHI to someone not affiliated with Centauri, Unsure if email contains PHI, and sending document or forms to a patient or member.
What is a secure email?
3 attempt Left voicemail, no call backs.
What is provider not responding?
third party record retrieval
What is a copy center?
Follow up time schedule for email
What is 10 days?
when office does not need to be contact
What is Skip?
Chart request from Centauri Health Solutions on behalf of Viva Health Plan - secure contains PHI
What is a Subject line?
Over the Limit
Physically transporting postcards, letters, and parcels
What is post?
Memorial Hermann Health Plan Review Status check PHI
If you can please provide a status on the chart review attached? If any questions, feel free to call in at # reference ID #. Thank you.
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Save and open the attachment (message.html), and follow the instructions.
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What is email follow up?
You have 1 min and 30 Sec
What is Wrap up?
To: mary@123blue.com
Subject: Chart request from Centauri Health Solutions on behalf of Viva Health Plan - secure contains PHI
What is missing?
What is BCC?
Chart not Avaliable
What is C.N.A?
Electronic delivery of records.
What is email?
Hello, my name is ________ and I am with Centauri Health Solutions on behalf of Aetna on a recorded line. We are calling regarding a medical records request that was sent on________. Did you receive the request?
What is outbound follow up?