When a Safety Event Occurs
The name of the report that you complete
What is a SERS?
The number that you would call to speak to a Risk Manager when it is not an emergency
What is 6-RISK? (216-636-7475)
You receive a call from CMU that your patient's telemetry is not on
What is check on the patient first?
Charting ahead of time
What is it considered fraud because it is something that hasn't been done yet?
The person you should notify immediately when a safety event occurs
What is the Nurse Manager, ANM, or NOM?
A small device that alarms when messaged through the Intranet directory
What is a pager or cell phone?
Your high-risk for falls patient is using the bathroom
What is do not leave them unattended?
What is ensure you can see them at all times?
"Patient was alert and unresponsive."
What is inaccurate?
What is which one is correct?
The Risk Manager asks you to recall the situation
What is speak truthfully and honestly about what happened?
Your immediate concern when a safety event occurs
What is provide care to stabilize the patient?
The person that you would call to send a page through the enterprise in an emergency situation
Who is the hospital operator?
You are walking past a room and find a patient lying on the floor
What is call out for help?
What is immediately check on the patient?
What is place a SERS?
"Blood looks like red wine."
What is that it is not a true medical description?
The Risk Manager asks specific questions to determine "why" something happened
What is be honest and truthful?
The person you notify that is overseeing the patient's care
Who is the physician or LIP?
Where you would look for policies or the directory
What is the Intranet?
Search for Risk Management
You become distracted during medication administration
What is stop, then start over from the beginning?
"Patient is depressed and dramatic."
What is being unprofessional and inaccurate?
The Risk Manager asks if there is anyone else that was involved
What is the Risk Manager is trying to determine all of the facts?
Something you can do sincerely, once an event is recognized
What is apologize?
The person you work closely with and notify of serious events to ask for guidance
Who is your Nurse Manager or ANM?
You realize you give the patient the wrong medication
What is tell the provider?
What is tell your manager?
What is place a SERS?
What is ensure the patient is safe?
"She doesn't look good."
What is documentation needs to be more specific?
The Risk Manager asks why you did or didn't do something
What is the Risk Manager is trying to determine why you made certain choices?