Standards
Giving residents/customers a "Wow" experience.
What is World Class Care?
Harassing, mocking, ridiculing, threatening.
What are examples of Mental and Verbal abuse?
Upon discovery of a fire, you should...
What is RACE? Rescue, Alarm, Contain and Evacuate or Extinguish.
The single most important means of preventing the spread of infection.
What is hand washing?
If this happens, do not move the resident or leave them alone.
What is resident fall? Call the nurse and do not move the resident until the nurse's assessment is completed.
The right to be treated with respect and dignity is an example.
What are Resident Rights?
5 minutes
What is the time all call bells should be answered?
When using a fire extinguisher, think....
What is PASS? Pull, Aim, Squeeze and Sweep.
Acts, including physical assaults and threats of assault directed at persons at work.
What is workplace aggression and/or violence?
Gathering location for qualified staff members to meet and strategize during crisis and disaster situations.
What is the Incident Command Center?
What is Person-centered Care?
Forgetting how to perform tasks, forgetting words or being unaware of time and place.
What are signs of dementia?
Up to 70% of nursing home residents are prescribed these, with roughly 40-75% done so incorrectly.
What are antibiotics?
Use of these are strictly prohibited in any resident care areas.
What are cell phones?
The use of these can save energy, prevent injury and allow you to effectively push and lift objects or people.
What are body mechanics? ABCs: Alignment, Base of support and Center of gravity.
Residents right to have their health information protected from unauthorized access.
What is HIPAA? (Health Insurance Portability and Accountability Act)
Resident wonders away from the facility.
What is elopement?
What is an active shooter?
Residents with dementia and associated behavior problems are at risk for use of these medications.
What are psychotropic medications? Anti-psychotics, anxiolytics, sedatives, hypnotics and anti-depressants
What is pain management?
This act requires individuals to report crimes (or suspected crimes) to law enforcement officials when it occurs in a federally-funded long-term care facility.
What is the Elder Justice Act?
Might effect perceptions of politeness, respect, whether eye contact is allowed.
What are examples of Cultural beliefs and practices?
Person who has a specific target victim and plans to complete an act of violence toward that victim.
What is an armed intruder?
Unwelcome advances, whether they involve physical touching or not.
What is sexual harassment? Report behaviors to those in charge.
Use these to assist with transferring or ambulating someone.
What are gait belts?