Housekeeping
Who gets a stay over service?
rental guests (not air bnb), and owners using space available program
What time is check in promised?
4PM
What time does the shuttle run on the weekends?
A continual loop from 730AM to 5PM
What Exit is Lincoln on I93?
Exit 32
What are the types of ownership here at Riverwalk?
Whole
Seasonal
Fractional
Modified Summer
When do owners typically get a midweek clean?
Unless scheduled otherwise, Fractionals are done Monday (if they are here the full 7 days), Seasonal/Whole on Tuesdays.
What does VCC stand for?
How do you turn on the fire place?
Toggle switch behind black chain link
Where can guests rent ski equipment?
Rodger's, Lahouts, and Village Ski & Snowboard
What rules are there for Space A?
Resort occupancy under 90%, developer unit, owner must participate in rental program, cannot be their week, can only book 3 days ahead
What is involved in stay over service?
Make bed but no sheet change, Doing the dishes, loading the dishwasher and putting way clean dishes Refreshing towels. Taking out Trash Tidying up and Vacuuming if needed.
What kind of packages do we offer?
Relax & Stay, Romance, Ski & Stay
How many pools transform into a skating rink in the world?
5
What is the name of the new ski trail/lift at Loon?
Timbertown
Who should owners contact if they want their property tax information?
Peggy
What is Flip Friday?
When Mass vacation week ends and NH vacation week starts, all rooms in hotel are cleaned for check ins
If a guest's room is not ready for check in, what can we offer them?
A day pass to use the pool and other amenities while they wait
When would you radio engineering vs just putting a work order in?
Active leak, owner locker issue, smell of burning anywhere in building
Where can guests go sled riding?
Bunny hill at elementary school and behind White Mountain Visitor Center
Where do you find Owner's Spouse or Co-Owner's names?
In reservation, hit the "view" button next to their name, click demographics tab
When are units deep cleaned?
During slow seasons (spring/fall)
What rooms are ADA? (Name atleast 3)
106/108, 205, 223, 312/314, 416/418
When does the Lagoon pool open?
Memorial Day weekend
Where can a guest go rock climbing?
When do Fractional owners normally check in?
Fridays