If a customer re-applies online it is considered...
What is a web app?
100
When a customer wants to reactivate ther loan what should you check first...
What is if the customer has an outstanding balance?
100
If a customer has paid their loan off less than 2 days ago what should you request from them...
What is bank statement or voided check?
100
What button do you select in CRM to Change an account or routing number...
What is override?
200
Eligible to react another loan once the customer has...
What is loan paid in full?
200
If the application has not been created in CRM what status will it appear?
What is Funded status?
200
When checking TDC for a react customer what are you looking at to help determine their loan amount...
What is Returned Items?
200
If a customer is requesting more than $1000 what steps should you take for loan approval
What is request 30 day bank statement, manager approval?
200
What is the first thing you must Void in in CRM to change the loan amount...
What is signature?
300
We offer these to customers to re-apply for a new loan with our company...
What is monthly promotions and incentives?
300
To create a lead from a FUNDED status what should you select...
What is New Application?
300
When checking customer notes in TDC, you should check to see if other agents have notated what on the account...
What is TAG?
300
If a customer has 1 return on the account they qualify for what loan amount...
What is can increase previous loan amount by $100?
300
When changing the due date what will you need to access the information in TDC...
What is loan number?
400
Daily call average...
What is 150 calls daily?
400
When creating a new lead what do you set your source code at?
What is REACT?
400
How long does an agent have to originate the loan before someone else can...
What is 24 hours?
400
If a customer has 3 returns what should you do
What is denied?
400
A customer has a balance of $150 and would like to reactivate there loan, what is this procedure called...
What is low balance reactivations?
500
Free SDC/Instant Funding
Lower Finance Fee
Extend Due Date
What is incentives we offer customers who do not wish to reactivate?
500
If the application was submitted via online, what status would it display..
What is R&L?
500
Colorado
Kansas
Pennsylvania
New Hampshire
Georgia
West Virginia
Missouri
Arkansas
What is the states we do not fund?
500
If a customer has not received a loan within the last 60 days and they have had a previous return or have been in collections what should you request from them...
What is start thema t lower loan amount and request 60 day bank statement?