To the EHR
Oh NO the EHR was returned to us! I need to have them send this to ____________.
What is The Pharmacy?
Client, Entity, ____, Status, Rank.
Fill in the blank for the missing Filter
Type
Resending fax to the office, or when updating a fax number.
What is Fax Resend?
What is Escalate, message TL?
If patient and provider have left the office
What is Move to Task List (dungeon)?
If the fax was submitted EHR with an acceptance but needs to be resent to the prescriber-(because they lost or threw it away), Switch needs to be what?
What is Escalated?
Gotta call the top ___ switches with the highest cost savings per switch
What is 3?
Any decline of the PCO, and reason why...
What is PVD (Prescriber Verbal Decline)?
N/A as a prior fax date
What is Other, DNR?
If the patient is deceased or passed away or expired or dead
What is PVD (not patient of provider)?
CA, FL, IA, OH, NY, WI, and NJ All have to be sent via EHR to the Pharmacy. WAIT! There Should be only 6, who's the imposter???
What is OH?
It is important to always verify, what?
What is the Fax number?
Not covered on insurance.
Source med is cheaper than the Target.
What is Formulary plan issue?
Multiple notes for the same day on 1 switch
What is Escalate, Message TL?
If the Prescriber is NOT the Primary Care Doctor (ER doctor or Hospitalist, etc,.)
What is Emergency Doctor/Hopitalist?
True or False: The Fax state if the form is EHR or not and provides instructions accordingly
True
When reading notes, you discover an agent has already called that switch today. What do you do?
What is Skip it or VNAT?
If a prescriber office keeps asking for a third piece of PHI or is preventing you from getting to prescriber or their nurse
What is Gate Keeper?
Switches ranked 0 within my switch
What is DNC (do not call)?
If the patient is already on the target drug OR PCO was already submitted by EHR.
What is PVER (Prescriber Verbal EHR)?
If you see an accepted, completed PDF in the prescriber call list for a Controlled or Standard EHR, close as ____________ and check ___________.
What is STP and DNR
When closing a switch in both Five 9 and the RM platform the Dispositions should always _____.
What is Match?
The best disposition to use is always the __________ you need to do.
What is the Last thing?
A Completed PDF in the prescriber call list for Standard Fax Template
What is Other, DNR?
If an agent is informed the Prescriber does not have a fax machine or would like the fax by email.
What is No fax machine?