Type of Return
Customer can return the product within 15 days
Percent invoice return aged over 30 days
What is 15 percent return fee
The customer returns the product to receive value in original payment form or CDW credit
What is CDW credit
What is step one in RMA
What is submitting RMA request entry
What is return merchandise authorization
Customer can not return product to CDW for any reason
What is restricted, manufacturer- only assistance
Percent invoice return aged over 60 days
What is 30 percent return fee
Customer returns product for different product
What is exchange
What is step two in RMA
Customer relations reviews RMA for approval
What is five
Customer can return most functioning returns within 30 days of invoice
What is non-defective product returns
Percent invoice return restricted items
Customer returns product for exact same product
What is replacement product
What is step three in RMA
What is RMA is approved/denied and customer is sent RMA authorization form if approved.
Two most frequent RMA's
What is credit and AOR
Restrictions that apply to certain merchandise
What is manufacturer restriction
Return fees can be what two percents
What is 15 and 30 percent
The customer needs the product as soon as possible
What is AOR (advanced order replacement)
What is step four in RMA
What is customer returns product to CDW
Merchandise that has restrictions
What is special orders and software
Credit will be applied to customers account for other sales
What is future sale
What is step five in RMA
What is an account is credited, exchanged or replacement product is shipped to customer
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What is Nick