Safety Behaviors
Stop. Reflect. Resolve. Do this when something doesn't seem right
What is Practice and Accept a Questioning Attitude?
Report problems, errors and events using this application
What is rCare?
It is okay to ask Dr. Moore if he intended to order an x-ray of the right arm when the patient's chief complaint was left arm pain
What is Practice a Questioning Attitude?
Trained team members that observe and provide real-time feedback to help promote and reinforce positive safety behaviors and error prevention tools
What are Safety Coaches?
Three-way repeat-backs or read backs
What is Communicate Clearly?
Use this communication tool to transfer information to others clearly
What is ISBAR-Q? (Introduction, Situation, Background, Assessment, Recommendation, Questions)
It is okay to be afraid and not speak up when you observe your co-worker checking the patient in without first verifying the two-part patient identifier
What is Be Accountable?
The use of safety behaviors to stop an error before it can reach a patient
What is a Great Catch?
ISBAR-Q: Introduction, Situation, Background, Assessment, Recommendation, Questions
What is Hand Off Effectively?
Stop. Think. Act. Review.
What is STAR?
It is okay for a team member to go to lunch without informing another team member of a patient that is waiting to be serviced
What is Hand Off Effectively?
Our commitment to deliver Safety, Healing, Kindness and Respect
What is the Riverside Care Difference?
STAR: Self-check using the Stop, Think, Act, Review technique.
What is Pay Attention to Detail?
Speak up by using these CUS words
What is Concerned, Uncomfortable, Stop?
It is okay to assume the provider's verbal order was for q.i.d. (four times a day) and not q.d. (once a day)
What is Communicate Clearly?
Training focused on prevention, with proven strategies for safely defusing anxious, hostile or violent behavior
What is CPI Nonviolent Crisis Intervention Training?
Cross-check: Look out for one another
What is Be Accountable?
When things go wrong delivering patient, do this
What is Acknowledge, Apologize and Act: use AAA service recovery?
It is okay to not announce during the daily huddle that there are two patients on the morning schedule with the same last name and same DOB
What is Pay Attention to Detail?
Our system wide focus on creating a culture of safety using guiding principles that shapes our thinking and decision-making
What is Team Up for Safety?