A
To see if there is an active and agreed settlement go to the ____ screen, to view the card open date press ___
CU , ENTER
CA CODE FOR COMPLAINTS
0646
The payment frequency in the CO screen is always
1/M
What screen will show if the consumer is eligible for an Optima Card
When your computer locks up and there is a white and red box on the screen press the _____ key to unlock the computer.
CENTER ENTER
When you leave a message the code that goes in the T screen is
ML
To quickly erase information in an RMS field press the ___ key
+
To add additional notes in the RW screen (after you have filled up the green notes box), press the ______ key.
F10
What phone number will you see on the account if the consumer is represented by an attorney?
299999999
When you get an inbound call and you speak with a consumer & they are unable or unwilling to pay, enter the following codes into the T screen
For a change of address, go to the ____ screen and press the ____key, enter the code _____.
CA, F10,1525
To filter the VH screen to see only collector notes press the _______ keys and enter the code _____.
From what screen can you send an internal message to your manager?
ESC 01,01
What screen will inform if an account has been charged off, and if it has not will show the Min Due balance ageing
To add or view attorney info go to the ____ screen and press the ____ key.
VL, F9
On what screen will you find the description of the Status Code?
C
On what screen will you see the Collector’s name associated with the Recoverer Code (Queue)?
C
To check if the consumer has multiple accounts, from the RW screen press the ___ & ____ keys
SHIFT & F1
For information like the balance, birth date, cancelation date, received date, assigned date, judgment date, etc. go to the _____ screen
V
On the VT screen to filter to see only NSFs on an account press the ___ & ____keys and enter the ___ code.
SHIFT F2 , 59
To move the account to your queue you must fill out the pmt frequency, pmt amount, & pmt due date in the ___ screen & enter the codes MM, & PP in the _____ screen.
CO ,T
To view additional phone numbers from the VH screen, hit the _Esc_ key & # _10___ and the _F2___ key.
ESC KEY & 10, F2 KEY
The screen that will show you past payments made by the consumer to American Express prior to the account being placed as Zwicker is,
When obtaining Full & Complete information, go to the ____ screen
CN
In the VT screen to filter to see only the payments that have been made press _Shift & _ F2__ keys and enter the codes
SHIFT F2, 50 & 72