Rosters 1
This is the place where the facility handles records for all locations within their network.
What is Centralized Records Location?
This is what is required to be verified before we send to Rosters Team. (Hint 4 items)
What is HIPAA 4, group/network name, official website OR roster, and central contact info.
This is our preferred method for sending our requests.
What is fax method?
Cotiviti Policy states site info must be verified within ___ days for a target fax to go out.
What is 365 days?
This is an example of ___ internal note.
“Central Records Location: ABC Medical Group, www.abcmedicalgroup.com. Roster will be faxed. Contact information is Jane Smith, 555-555-5555 fax 555-555-5556. Please process this roster verification.”
What is Roster Internal Note?
This team consolidates our system for easy retrieval among facilities.
What is Roster’s Team?
This is the fax number we can provide to facilities to send a roster to.
What is 888-329-7921?
This is what we do when the facility cannot receive our emails.
What is instruct them to unblock no-reply_docservices_local@cotiviti.com?
Target fax only occurs on ___ team and ___sites.
What is "phone" team and "non-owned" sites?
This phrase is needed in our request note when we Aircom fax.
What is “This request was directly submitted via Aircom fax”?
This list holds on the facilities/clinics info within their network which includes addresses, phone numbers, faxes, and providers.
What is Roster List?
This is the email we can provide to facilities to send a roster to.
What is VHRQI-SA-Rosters@cotiviti.com?
These emails we cannot send our request to.
What is Gmail, Yahoo, and Hotmail?
A target fax is sent when these items are verified.
What is site name, address, and fax number?
This is an example of ___ canned note.
“Please email <the request / a status check to confirm or verify <what> to provider@email.com because <reason>. <Include any special instructions or notes to be sent to the provider.>”
What is Ops Support canned note?
This is when you send to the Rosters Team.
The answers can vary from---What is centralized records location is identified, a group/network name handles records centrally, a roster is provided, multiple sites are forwarded to one contact.
This is a very important thing to remember when a Roster situation comes up.
What is retrieval work does not stop?
This is what goes in the body of the email we send to aircom fax our request.
What is fax number?
This is when reminder faxes occur.
What is every 7 days?
This is an example of ___canned note. We have successfully AirCom faxed our record request to the facility. Set callback to verify if our request was received and obtain a commitment date.
(Bonus-what page number is this canned note found on?)
What is Aircom Fax?
Bonus-What is page 32?
This is when we do NOT send to Rosters Team.
What is only one facility is involved or one site has multiple providers?
If a request goes to non-workable status but still needs Rosters help. We can still ___ the Roster’s Team.
What is email Roster's Team?
This is our standard request workflow in sending out our requests. (Hint-7)
What is Fax (2), alternate fax, RMS email, mail, email outside RMS, aircom fax, and FedEx overnight requests?
The site info, provider info, and sub-status must be left for this to go out.
What is reminder fax?
If a request was printed in error and we need to shred it. This is who we email for this.
(Bonus if you know the page number from our guide.)
What is Records Processing?
Bonus-What is page 133?