Pricing
What is the initial cost of the Body Program?
$99 USD
What is the first step in signing up for the Body Program?
Members will need to submit an online visit (OV)
Where can you find a Body Program subscription in the Care App?
Subcriptions
If payment fails for the first month of the Body Program, when does the system retry to process the payment?
24 hours later
What task do we use to swap lab orders?
Lab Order Change Request / Follow Up
What is the monthy cost for the Body Program after the first month?
$145 USD
Once an OV has been reviewed, what is the next step for the member in signing up for the Body Program?
Members must complete blood work via Quest or an At-Home Test Kit!
If the inactive status on Journey Hub shows "90_admin", who cancelled the subscription?
In what situations can we manually retry to process a payment for the Body Program?
We cannot manually retry payment for the Body Program.
What are the (5) GLP-1 medications offered under the Body Program?
Ozempic, Wegovy, Saxenda, Compounded Semaglutide, and Zepbound
How much does compounded semaglutide cost monthly?
$450 USD
How long does the PA (prior authorization) process take?
1 to 3 weeks (typically)
If a member is cancelling their subscription due to their insurance denying medication coverage, what would be the appropriate disposition code?
TR Management::Cancel Insurance_Coverage
What "Refund Reason" should we use if we refund a member due to a poor experience with the Ro Body Program?
Member Dissatisfied With Program
In what four states of the USA is the Ro Body Program not availabile?
Hawaii, Lousiana, Mississippi, Virginia
If a member lives in a Quest eligible state, how much would it cost to add on a Metabolic Test Kit?
An additional $75 USD
How long does it take for a pharmacy to receive the prescription after it is triaged?
2 to 3 days usually
To where should we reach out to if we need to cancel an At-Home Metabolic Test Kit?
Slack Channel:
#kit-ro-care-customer-service-needs
What is the only situation in which we can refund the initial $99 USD sign-up cost for Ro Body?
When we are able to cancel the At-Home Metabolic Test Kit or Quest order before it is completed OR if the member never receives their At-Home Metabolic Test Kit
If a member reaches out to us and states that they are not seeing progress with the Ro Body Program, what task do we create?
A Ro Body Coaching task
What can members expect to pay out-of-pocket if they choose the cash pay option?
$900 - $1500 USD monthly (medication dependent)
Why is it important for members to enter their first dose into their account?
Refill timing is based off of their first dose date
In what two statuses can we cancel onboarding TRs?
1. Pending
2. Held
How many times will the payment system attempt to retry a failed payment before cancelling the Body Program subscription?
5 Times
Should we cancel a member's Ro Body Program subscription if they report side-effects?
Why or why not?
Whether or not they request a cancellation, we should not cancel their Body Subscription without them first speaking to someone from our RN Team.