ELEVATED 1
Where do I add a new time off code?
Go to Time Offs and select "Add New"
Where would I update an employee's hourly rate?
Base Comp
How do you resolve a TTOC Payroll Warning? Missing TTOC for employee
Client chooses to ignore or add TTOC codes to EEs. Send client the KC article!
How do you resolve: Warning: "This tax parameter is used in quarter-end reporting. Please update this value by the end of the current quarter. 12970157633 : State NJ Private Plan Indicator."
Send the client the KC article! The client needs to determine the correct value: F = Employer-financed private plan, D = Employee-financed, B = Both contribute, or N = No private plan (state plan used)
Where should client documents (WC policies, garnishments, etc) be stored internally?
Within the client's workdrive folder
What areas would I review to confirm a waiting period is assigned?
Accrual Profile & Time Off Request Profile
An employee received "Access profile does not allow clocking in/out from your current location. Could not process punch." How should I troubleshoot?
Timesheet profile, Web Access Profile, All punch detail report
How do you resolve: Warning: "This tax parameter is used in quarter-end reporting. Please update this value by the end of the current quarter. 12971349277 : State MO Probationary Code.
Send client the KC article!
The client needs to determine the correct value: Select Y (Yes) if the employee is in their probationary period (generally employed for 28 days or less in Missouri). OR Select N (No) if the employee has worked more than 28 days or is no longer in their probationary period.
What system setting controls which employees a company admin or manager can view within Elevated?
Groups
"WC report is pulling old rates." What areas should I review?
Workers Comp Carriers - review the policy (make sure the new policy is entered), update employee WC codes as needed, then recalc the payrolls impacted.
What three areas do I update when adding a new manager/company admin?
Security Profile, Group Permissions, and Manager Assignments (checking to see if they are assigned as a manager to the EE)
"Invalid Badge Used". How do I troubleshoot?
All punch detail report (look at the status and source category columns), Filter the Employee Information by Badge ID number in Elevated to see all accounts with the ID in question, look at the EE's profile, badge ID# and confirm the Badge ID is assigned to the EE.
How do you resolve a missing SOC code?
Client goes to the state's website and enters the applicable SOC for the EE.
Within the employee's profile, click on the Payroll Tab > Tax Information > Click on the State Tab > Ellipses > "View Jurisdiction" > Enter SOC
What information does the bank account transaction report include?
The report shows all transactions that would hit the client's bank account that processed in Elevated. It will show transaction types (ACH Debits, Checks Direct Deposits), EE information, pay date, and dollar amounts.
How do you hire a W2 employee who is already hired in the system as a 1099 with the valid SSN?
Enter a placeholder SSN for the 1099 contractor profile, then hire the EE into Elevated as a W2 EE with the valid SSN. The 1099 profile should always have the placeholder SSN
What areas do I navigate to so I can restrict going negative?
"Punch for John Smith cannot be executed Pay Period 2026/07/12-2026/07/25 is locked"
How do you resolve:Warning: "Employee home address is not resolved. Overridden local values used"
Send the client the KC article! Update the address within the EE's profile. If the employee's address is present, click "recommend" to determine if the zip code is correct. Correct any errors. If the employee's address is missing, add the home address.
How do you block an employee from requesting time off on a weekend?
You would need to go the time off request profile within the timesheet profile assigned to the employee and navigate to the default settings section for the time off you want to restrict. You must then create a days blocked profile and assign it within the default settings and save.
When an account is set up to have employees restricted by their IP address to clock in/out, where would I go to update or add a new allowed IP address?
Web access profile within the timesheet profile settings.
What areas should I review to determine the time offs that are requestable by employees?
Timesheet profile > Time off request profile > Available time offs
"Payroll E/D Code Error" How is this resolved?
How to resolve: Warning: “Employee does not work or live in the unemployment state for this pay statement.”
Navigate to the EE's profile, review the home address and assigned cost center assignment. Then, look at the SIT and UI state. Depending on what you find, you may need to add the state to the company or update the worksite/tax location cost center to "remote" or the correct worksite.
How do you get the WC report to reflect the new policy rates if the dates of the new policy include previous payrolls?
You will need to update the policy in Elevated, assign the new codes to each EE, and recalculate the labor distribution settings for the prior payrolls processed that are covered in the policy.
Where can I add request increment rules for time offs?
The time off request rule profile > Default settings > Request increments