Service With Heart
What is our mission statement?
Legendary food, legendary service
What tops our cheese fries?
Cheddar cheese and bacon
Who is the founder of Texas Roadhouse?
Kent Taylor
Where can you find training materials?
In the office training cabinet
Who is our managing partner?
Dan the Man
What is the story?
Fresh baked bread, Ice cold beer, Legendary margaritas, Hand cut steaks, Fall off the bone ribs, Made from scratch sides and dressings
Describe a med well steak
Slightly pink in the center
How many stores were opened in roadhouse's first 10 years?
Over 100
What day is the bar class for servers?
Day 3
What comes free with our filet medallions?
Shrimp smother
What is a perfect uniform?
Hair off shoulders, piercings covered, clean roadhouse shirt and apron, tucked into jeans with a black or brown belt. Black or brown non-slip shoes. Name tag. Tattoo sleeve if needed.
What is our most flavorful steak and why?
Ribeye, marbling
How many stores are there worldwide?
580
How many questions are on the menu test?
100
Where is Willie's Corner?
Table 131
How long on greet? drinks? apps? entrees?
15-45, 2-3 mins, 5-6 mins, 12-15 minutes
How would you ring in a smother with only mushrooms and jack cheese?
Smother, no onions, jack
What are our sister restaurants?
Bubba's 33 and Jaggers
How many days of training do servers have? Hosts? ToGo? SA?
5, 4, 5, 3
Who is our Local Store Marketer?
Patty Solano
What does HEART stand for?
Howdy, Engage, Arrive, Respond, Thank you!
What comes on the Steakhouse filet salad?
Salad greens, 6 oz of filet, blue cheese crumbles, bacon bits, diced red onion, tomatoes, croutons, and blue cheese dressing
The year and city the first roadhouse opened
Clarksville Indiana, 1993
What score is needed on the SWH test to pass?
90%
When did this store open?
2000