Service w/ Heart
This is what the A stands for in HEART.
What is arrive?
These are the traits a trainer must have.
What are role model, teacher, culture keeper?
At Texas Roadhouse we focus on our ___ of ____, and we ____ each one. This is why they are so tender.
What are cuts of sirloin and jaccard?
To ensure a clean restaurant Texas Roadhouse focuses on _____.
What are restroom checks?
Dressings not made from scratch.
What is low-fat ranch and oil& vinegar?
These are the 3 buzz words for Respond.
What are kind, courteous, and respectful?
Legendary service, legendary food.
What is mission statement?
Its important to have ____ mashed potatoes.
What is hot?
The three service priorities for host are ____, ____, and ____.
What are smiles, urgency, and guest concerns?
Tito's, peach schnapps, orange juice, cranberry
What is a Texas peach fuzz aka Tito's peach fuzz
This is how long you have to deliver entrees from the time the guest orders.
What is 12-15 minutes?
Location of training tools.
What is above server togo area?
All salads at Texas roadhouse are ___ and ___.
What are cold and fresh?
The four aspects of ambiance at Texas roadhouse include ____, _____, _____, and ___.
What are lighting, temperature, music levels and TVs?
Two ingredients in an island kicker.
What is Peach Schnapps and Blue Chair Bay rum?
These are the buzz words for T in the heart.
What are genuine, memorable, and grateful?
What is Passion, Partnership, Integrity, and Fun... All with a purpose?
To have legendary margaritas, we need to ensure that they always have the proper ____ and _____.
what are consistency and taste?
These are service priorities for bartenders.
What are speed, awareness, and guest names?
Anytime on a wait when full focus must be on guest focus and service.
What are legendary hours?
Our desired reputation.
What is the friendliest place in town?
These 6 things are our Operational goals.
What are training, alley rallies, first time guest, taste& temp, leader at the door, manager in the window?
These are Kent's top 10 BOH.
What are cuts of Sirloin and jaccard, Season/cook procedures, Ribs hot/ fall of the bone, Cuts of ribeye, Hot mashed potatoes, Fresh hot bread/cold butter, Side items hot& fresh, Cold fresh salads, Onion consistency and Frozen margarita consistency/ taste?
These are Kent's top ten for FOH.
What are Knowledgeable servers, Sense of fun (smiles), Urgency on greeting, drinks, and food, Manger table visits, 3 table sections, Restroom focus, Lighting, temperature, music levels and TVs, Bartenders - speed, awareness and learn guest name, Host - smile urgency and greet concern vs name taker, crew involvement?
What is Budweiser neon, moose, Andy armadillo, native American memorial,