Roadside Services
The name of the OneNote page you would use when someone is not sure where their spare tire release tool is on their truck?
What is, Spare & Release Tool Locator
What is the correct reminder timeframe to set when setting up a tow?
what is, 2 hours
True or false: Searching by the reservation number is the easiest way to find a reservation in ARMS.
False - the best way to search is by the AI Repair Order number.
You use this platform to dispatch battery deliveries
What is, Urgently
Which Mossy Crew member has two pets named Athena and Freya?
Ali
Tire deliveries are an option for light duty vehicles
What is, FALSE
Which of the following vehicles need to go to a business link certified dealership?
What is, Chevrolet Cargo, NV Series, RAM ProMaster, E-350
What does a re-write mean in ARMS?
Reservation has been open more than 30 days.
A "wrecker"?
What is, another name for a tow truck
Which Mossy Crew member drives a Mustang?
Ben
The driver states there is a fuel leak, and there's a puddle of fuel under the vehicle, what do say?
What is, tell the caller to call their local fire dept. After the situation is deemed safe, the caller can call back and we can assist
How can you easily identify if a vehicle has a heavy duty body attached to the back?
What is, if the vehicle is listed as a Chassis or a Cutaway
Cargo vans can easily be rented at any Enterprise Rent-A-Car branch.
False, they should be set up as a truck rental.
True or False: When setting up a S2S tow, we should always include the drivers information as the pick up contact
False - we should always use the current shop as the pick up contact
Name the three Mossy Crew employees that live in the Kansas City area
Jasmine, Mike & Kimber
A driver says they are in the middle of the road and blocking traffic, and you have made it clear they must call 911, but the customer absolutely refuses and absolutely insists you must set up service, then you must.
What is, True
You can set up an EV vehicle for a jump start
What is, FALSE
The typical maximum distance that an enterprise branch will drive to pick a customer up
What is, 10 miles
Late in the phone call, the caller lets you know that they will call back tomorrow morning to dispatch, what tab in AI should you click, and what should you do in that tab?
What is, the shop details tab, and update the AI shop details to non-compliant shop
Which Mossy Crew member has three dogs, one cat and one child?
Kimber
Why is it that 4x4 or all wheel drive vehicle tows require flatbeds, (or wheel skates)?
What is, to avoid drivetrain damage
A provider tried, and failed to repair a stuck down liftgate on site, what else could you ask to provider to do?
What is, find out of the provider can attempt an interim repair, just so we can to tow it after
How can you tell the difference between an ARMS reservation and an ARMS rewrite?
Appears as the same RO but will have -A/R, -B/R, -C/R
Name all information that must be included for a winch or recovery.
How is the vehicle stuck? What is the vehicle stuck in? HOW much is the vehicle stuck in? How far away they are from a paved surface?
Which Mossy Crew member has two grandkids and is born in the month of May?
Crys