Drinks
Describe our October Specialty drink! Explain as if a customer asked you.
Cold Witches Brew Coffee - cold brew with pumpkin cold foam, topped with spooky sprinkles (you can also mention: food coloring, maple syrup, froth, etc.)
Oh no! We ran out of whipped cream and someone ordered a specialty drink! What would you do in this situation?
Ask them ahead of time if they would like something else.
Tell me 2 things it takes to be a good teammate to someone?
Help others, be respectful, and do your part. (other answers accepted as well!)
Whose job is it to ring the bell and say "order up!"
Barista crew
Name at least 3 supplies we need to make drinks.
cups, water pitcher, Keurig, spoons, whipped cream, lids, etc.
Mr. Saliman prefers his coffee black. What does that mean?
No cream or sugar!
A customer hands you a tip - how should you respond?
Say thank you and place it in the tip jar.
Your teammate is taking over and doing things outside of their role that day, what can you do?
Talk to them about it! Let them know that you are handling things on your side and you will ask them if you need help.
What is the job called that makes flyers, posters, etc.?
Marketing
We are almost out of cups. What should you do?
Tell the supervisor and help restock if asked. Say something as soon as you notice!
Name 3 things customers can choose to put in their drinks
sugar, splenda, honey, cream, syrup, almond milk, etc.
A customer says their drink is wrong - how should you respond?
Listen and be calm and polite, offer to make it correctly
Two students both want to make the specialty drink. How could they solve this problem?
Compromise, share, switch next time, etc.
Who is responsible for cleaning up messy areas, spills, etc.
Everyone! Each job is responsible for cleaning up areas that they are working with.
Why should we check an order before delivering a drink?
To make sure it is the right drink, taken to the right room number!
If a drink is hot, we should always but WHAT on the cup before handing it to a customer?
A sleeve!
Be calm, tell them their options, show them the QR code for orders, write it down!
Your teammate makes a mistake on an order. How can you help without embarrassing them?
Speak kindly, explain the mistake privately if possible, and help fix it.
What should you do if your apron is dirty or has stains?
Find a clean apron for the shift and set the dirty one aside to be washed later.
One student is doing all the work while another student is standing around. What is a respectful way to handle this?
Possible answer: Ask the teammate to help with a specific job, such as restocking cups.
Name one of our past specialty drinks (from this semester or last semester)
Lucky Charms Hot Cocoa
Pumpkin hot chocolate
The Dean's Dream
You accidentally spill a customers drink when handing it to them, what should you do?
Offer to make a new one and help to clean the spill.
You finished your job, but your teammate is still busy. What could you do?
Offer to help, clean something
What should we always do before we start our work in coffee cart?
Wash our hands!
Why are the skills you practice at the coffee cart useful for other jobs?
Communication, teamwork, following directions, problem-solving, responsibility, and customer service are useful in many workplaces.