Prevention
What is the After Hours Phone number?
208-552-771
What piece of clothing do we pay attention to on the robber?
Shoes
True or False: We are suppose to be a hero and stop the robbery
false
What is the first thing to do after being robbed?
tell your teller pod pal
Where are the cameras located?
In height strip, above teller stations, corners of room
What is the responses when calling the after hours number and what do they mean?
If given a time call 911 anything else all is well.
When they drive away what do we look for?
Make, model, color, license plate number
What is the most common type of robbery?
note passing TRY TO KEEP THE NOTE
Where is the robbery binder and what's in it?
right cabinet behind teller station. Inside is copies of suspect ID card and instructions
What is the silent alarm code for the alarm panel?
1935
What question do we ask when calling the after hours number?
When will Mr. Hunts Loan docs be ready
True or False: Two people should discuss what the robber looks like?
False
When do we hit the silent alarm?
When you feel safe
Who notifies the senior team?
A manager or whoever has the card
What can trigger a bomb?
Cell phones and silent alarms
What is the most common time for a robbery?
Noon on Friday
What characteristics do we look for?
Accent, piercings, tattoos, anything they cannot change
What is the code to get cash out of the TCR when getting robbed?
ctrl h
What do we do if a member will not corporate?
Ask for a phone number
Where is the evacuation point?
Dicks sporting goods parking lot
What are the best ways to prevent a robbery?
Acknowledge everyone that walks through the door
What are some red flags to look for?
Is there a limit to how many times we can get cash out of the TCR when getting robbed?
No
Who talks the media?
Marketing
As small as a deck of cards