Robbery 1
Most common robbery times
What is during opening, closing and lunch times?
Should you allow members into secure areas of the branch?
NO!
When do you call 911
When a crime/robbery is in progress
When a crime/robbery has just occured
Anyone has been seriously injured.
What is the preferred VB Transaction when disbursing funds due to robbery? (denominations)
VB- $1,000
5-$20 Bills
25-$20 Bills
What is workplace violence?
Any act of violence or threat of violence that occurs in a place of employment.
Why do robbers train to target those specific times?
Low Staffing, Large Amounts of Cash on Hand, Not awake yet, In rush to go home
How do you confirm that a third-party vendor is supposed to be onsite
See if facilities notified us via email, confirm work order.
What phone should you be using to dial 911?
Red phone aka batphone
What to tell 911 Operator?
Identify yourself, Stay on Phone, Answer questions about robbery
What are the four types of workplace violence?
1. Type I: Criminal Intent Perpetrator has no relationship to the business or team members. This type of violence is incidental to another crime such as a robbery.
2. Type II: Member / Customer / Client / Vendor Perpetrator has a relationship with the business.
3. Type III: Worker-on-worker Perpetrator is a current or former team member.
4. Type IV: Personal Relationship Perpetrator has or is known to have had a personal relationship with a team member.
Specific Season that sees increase of Roberries? Why?
Holiday Season-Busy, Lots of activity, easy to get distracted, Necessity
What should you do if an individual comes in with dark sunglasses, hat, hoodies, and/or facemasks
POLITELY, ask them to remove it so we can properly identify them.
What are the two types of robberies?
Initiated by Note
Robbery Takeover
When do you trigger alarm?
When it is safe to do so
What is a personal safety action plan and who should have one?
It's a sheet with directions to reference in case of an emergency.
Everyone should have their own created and in their cabinet for easy access.
What is one benefit of greeting members immediately.
Let's potential robbers know, you're aware your surroundings and in control of your environment.
What should be careful with when placing decorations or marketing material around the branch?
To not block visibility and obstruct cameras view.
What do you do when robber comes in demanding money by note?
Comply with demands of robber using VB Transaction.
What to do once robber has exited the premises? 12 total, get at least 5
Lock Doors, Trigger Alarm, Dial 911, Notify Regional
Account for all TM, acknowledge members in branch and ask them to stay until police arrive
Do not touch anything in robbery area
Do not allow anyone in or out of the building until police arrive, have all TM document their account of robbery
Secure all cash and negotiables
Wait for Police to arrive, wait for further instructions
Do you have authority to protect yourself?
Team members have the authority to take immediate action to protect themselves
What should you do if you notice suspicious activity or a suspicious individual lingering around the branch?
Write down license plate, color of car, and description of individual and call the police non-emergency number.
Who do you report broken locks or facilities issues to.
Facilities.
What if robber demands more money?
Comply with demands.
What is most important thing during a robbery?
To get robber out of branch asap, and don't take any action that will jeopardize the safety of anyone in the branch.
What are the three options you have when being faced with a violent offender.?
1. RUN: Escape as the first option, if there is a safe exit path (evacuate).
2. HIDE: If you cannot run and lock down the area if possible.
3. FIGHT: If trapped, be prepared to fight as a last resort.