Interface Agreements
When we create a ticket for the NOC and dispatch a fiber crew simultaneously.
What is Dual Dispatch
A place to find information on a process
What is the ROC Playbook - Chalk ?
The job type that prevents new outage orders from being created when an alarm triggers
What is a Planned Outage
How we notify a tech that we have assigned Y6 during his/her shift
What is make a phone call
The quickest way to determine if we have potential fiber events
What is the storm dashboard export / 100% offline
The type or condition of the ticket we create when referring a non-impacting ticket to ISP
What is HazCon
Outage and Impairment Management
What section of chalk would you find information about Repeat Outage Management?
The time interval that we should call for an update once a tech arrives on site
What is 1 hour
The number of Y6s for a single customer in a 30 day period that requires a Tier 1 email
The job type we create when a tech needs to investigate an OLT that had a cold restart
The INC relationship we use when an overrun ISP ticket caused alarms for the ROC
What is Caused By
Where recent updates are posted
What is the Hot Topics page
The way we indicate a new outage is in an area with weather
What is the Nat Disaster flag
The average time it takes for a tech to complete a Y6
What is 2 hours
Where you find jobs that are out of SLA
What is the Aging Orders tab
The INC relationship we use when RSC assigns a ticket for an outage that we are already working
What is Duplicate of
South Regional Operations Center
What is our Chalk page name?
Where you would look to see if there have been prior IRIS tickets for a node
What is the NOC Portal
2 HR SLA
What is a Cash Pass , and coming soon - Fast Pass Y6 ?
Where do you look to see the weather moving across our region?
What is the storm dashboard
Potential Impact at an urgent level
What is an LOR - Loss of Redundancy ?
A place to see the days specialists have off
What is the Team Calendar on Chalk ?
The source of truth for determining if a node truly has call deflection in place
What is the IRIS Dashboard
The job type that we create when there are multiple Y6s for hard down or seriously degraded issues in a single node
What is Create a Y5 Unplanned Outage with CD
Where you look to see if all techs on shift have jobs assigned to them
What is the Team Routing Dashboard