The Menu
Translations
Customer Service
Unhappy Guests
The Server
100
Custard - Coffee, Vanilla Bean, Sweet and Condensed Milk, Whole Milk, Eggs
What is Dolce de Leche Carmel Flan
100
Aioli
What is Garlic Mayonnaise
100
When greeting a customer, it is important to make this physical gesture to covey warmth and friendliness.
What is smile.
100
This person may seem as though they are difficult and hard to please, but in reality they offer us an opportunity to make things right.
What is a complaing customer
100
A customer walking around the dining room looking for something usually indicates that they are doing this.
What is looking for the bathroom
200
Components - Warm White Tortilla, Cilantro Fundido - Caramelized Spanish Onions, Rendered Chorizo Sausage, Goat Cheese, Lime Juice, Salt, Cilantro Pico De Gallo - Red Onion, Garlic, Jalapenos, Lime Juice, Cilantro, Roma Tomato, White Vinager, Salt
What is Queso Fondido
200
Ahi Amarillo
What is Yellow Chile Pepper (sweet and spicy)
200
Upon entering a restaurant, a customer should only have to wait this long before being greeted.
What is 15 seconds
200
If a customer asks for something you are not able to accommodate, you should respond by doing this.
What is Offer Options, Stay Positive, What Can be Done
200
If a customer asks if you can make an alteration to the menu, your response should be to do this.
What is explain it shouldn’t be a problem but double check with the chef.
300
Components - Pinto Beans, Avocado Crema, Pico De Gallo, Jack Cheese, Tomatillo Salsa Avocado Cream - Pureed Avocado, Lime Juice, Salt, Cilantro, Sour Cream Tomatillo Salsa - Tomatillos, Roasted Garlic and Jalapenos, Cilantro, Salt, Lime Juice, Apple Cider Vinegar, Spanish Onion
What is Brasied Pork Chimichanga
300
Queso Fresco
What is Cow’s Milk fresh Mexican cheese (slighty salty and moist)
300
When asked what most impacted their satisfaction, customers most often cited this as what they wanted from a restaurant.
What is Attentive / Good Service
300
This percentage of all customers complains to management about their bad experience.
What is 4%
300
If you walk by a table of four sitting with their menus closed, the waiter should interpret it as a sign of this.
What is they are readyt to order
400
Soup - Spanish Onion, Roma Tomatoes, Tomatillos, Red Bell Peppers, Poblano Chilies, Garlic, Mexican Oregano, Cilantro, Corn Tortilla, Tomato Paste, Lime Juice, Cumin, Coriander, Cinnamin, Clove, Staranice, Braised Chicken Garnish - Scallion Sour Cream, Cilantro, Diced Avocado, Corn Tortilla
What is Tortilla Soup
400
Salsa Cruda
What is Salsa made from fresh, uncooked ingredients
400
Thorough knowledge of this can make you more effective in your role and enhance customer service satisfaction, as it is helpful to our guests.
What is the menu
400
This is the primary reason why people do not return to restaurants or Windham Mountain.
What is due to indifferent or rude service
400
Because of the lack of familiarity with Rock’n Mexicana’s menu, customers will likely need their server to help to do this.
What is translate / clarify
500
Components - Cabbage, Iced Red Onion, Cherry Tomato, Avocado Crema, Picked Chilies Avocado Crema - Avocado, Sour Cream, Cilantro, Lime, Salt Picked Chilis - White Vinegar, Sugar Salt, Star anis, Black Pepper, Coriander Beer Batter - Pacifico Beer, Flour, Corn Starch, Salt Rice - Spanish Onion, Red Bell Pepper, Poblano Chili, Anado Oil, Garlic, Bay Leaf, Vegetable Stock Beans - Smoked Ham hock, Bay Leaf, Mexican Oregano, Cumin, Coriander, Cilantro, Lime Juice, Garlic, Onion, Red Bell Peppers
What is Baja Fish Tacos with Rice and Beans
500
Pementone
What is paprika
500
Doing this aids in effective communication with colleagues and customers because it makes you better able to respond to their needs.
What is listening
500
Asking this type of question is a way to get more information from a customer than asking yes-or-no questions
What is open-ended questions
500
Before serving the Spicy Chicken Wings, it is important to check for these characteristics.
What is Hot, portion size, and/or plating complete
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