Emotional Intelligence
EI Competency that keeps disruptive emotions and impulses in check, acts in congruence with your values, and has the capacity for effectively regulating one's behavior.
What is Self Management?
The only constant process that exists in organizations
What is Change?
Community Health Centers started with this movement.
What is the Civil Rights Movement?
The ability to hear subtle intonations in someone's voice that tell you how that person is feeling and the emotions they're trying to communicate.
What is an Engaged Listener?
South African anti-apartheid activist, politician, and statesman who served as the first president of South Africa.
Who is Nelson Mandela?
EI Competency that represents getting along well with others, handling conflict effectively, and using sensitivity to another person's feelings.
What is Relationship Management?
First step in a model that ensures that individuals and groups within the organizations are constantly evaluating the competitive situation, market position, trends, and financial performance of the organization.
What is Establishing a Sense of Urgency?
The two states where the first two health centers were established.
Where is Massachusetts and Mississippi?
Conflict Management style that attempts to find a solution that will meet the needs of all parties.
What is Collaborating?
The second woman to serve on the US Supreme Court and was a pioneer for women's rights and gender equality.
Who is Ruth Bader Ginsburg?
EI Competency that represents picking up on the mood in the room, caring what others are going through, and hearing what the other person is really saying.
What is Social Awareness?
A decision-making tool used to determine the impact and influence of various factors before implementing changes in business processes.
What is Lewin's Force Field Analysis?
A geographic area of concentration for the health center services or a specific population without geographic identification.
What is a Service Area?
Conflict Management style that forsakes your own needs or desires in exchange for those of others.
What is Accomodating?
The longest-serving US President whose economic programs allowed the country to recover from the Great Depression.
Who is Franklin D. Roosevelt?
When someone understands another person's perspective. Also referred to as perspective-taking or putting yourself in someone else's shoes.
What is Cognitive Empathy?
A simple three stage process to manage change more effectively through unfreezing, movement, and refreezing.
What is Lewin's Model of Change?
Accredited hospital or other accredited medical facility, which has been accredited by an accreditation agency to which the Centers for Medicare and Medicaid Services has granted deeming status.
What is an Article 28 Diagnostic and Treatment Center?
Raising the issue early, managing your emotions, showing empathy, practicing listening, and acknowledging criticism.
What are Conflict Resolution Skills?
American Baptist minister, activist and political philosopher who was one of the most prominent leaders in the civil rights movement.
Who is Martin Luther King Jr.?
When someone can feel another person's emotions. What someone is experiencing emotionally has an impact on your emotional state.
What is Emotional Empathy?
Award-winning methodology proven to produce lasting change.
What is Kotter's 8 Step Change Model?
Governmental agency that improves access to health care for people who are uninsured, isolated, or medically vulnerable.
What is Health Resources and Services Administration (HRSA)?
Conflict Management Style that takes a firm stance and refuses to see the perspectives of the other parties.
What is Competing?
American author, poet, and civil rights activist who received dozens of awards and more than 50 honorary degrees.
Who is Maya Angelou?