BOPIS
What is our BOPIS fill rate?
93.5%
what is the fill rate goal for SFS?
90%
What is our goal for customer scanned outs with zero?
75%
When should SBA be completed?
Day one
What app do we use to recognize team members?
WorkProud
Where can a team member see how many BOPIS orders are ready to be returned to the shelf.
Red bubble/notification on the left side of the main menu under “customer pickups section” or by viewing the report on MIK Hub.
What is the SLA for SFS (non expedited) orders?
24 hours
Do we have a limit on DR locations?
No
What base is the truck process on our pyramid?
Base 1
How many ASM do we have in our district?
7
True or false- in FY2020, over 60% of BOPIS customers picked up their order the same day.
True
What is the SLA for expedited orders?
2 hours
Is recovery part of SISO?
Yes
When should you write your weekly truck planner?
Before you write your schedule for that week.
What program does Michaels have to help team members in a time of need?
Michaels Cares
Name 3 operational processes that can impact BOPIS fill rate.
Scanning to DR location, SISO, Truck, customers outs
How many times should a fragile item( frames, glass) be bubble wrapped before packing?
Twice
Good SISO routines help with____
BOPIS, SFS, Customers find what they are looking for, great customer experience
When should you set up for your truck?
Before truck day
Who can name all D104 SM's names
Rod, Chase, Sara, Ale (Alejandrina), Sara, Jeff, Gabriel, Gina, Rhonda, Kayla, Kathy, Maria
Name one of the top BOPIS declines in FY 2020.
Bernat yarn, T-Shirts, Pokémon Cards, DMC Floss, felt
Fees associated with improper box size were $3M in 2020. What do TM’s scan when packing an order to avoid any errors in incorrect sizing.
Scan the barcode printed on the box or choose correct box size if no barcode is present.
What are some of the symptoms of a bad SISO program?
Store not full, High SLA time,low BOPIS/SFS fill rate, empty clearance not flexed.
What are some of the symptoms of a bad truck process?
Boxes in the stockroom, low BOPIS/SFS fill rate, poor QOHV quality, SMG, large NOH report
What are the benefits of writing a 2 week schedule?
Better planning, Michaels becomes first job, better engagement, loyalty