Payments
When is the due date for all payments?
What is the 1st of every month
How much is the incentive for every CBI transfer?
What is $25 per transfer
What days can a client set-up bi-weekly?
What is the 1st - 14th
How many times can we waive a fee for a client?
What is once per the life of the loan
This movie is known for it's iconic line "On Wednesdays, We wear pink".
What is Mean Girls
What is the grace period for all payments?
What is the 16th of the month
How much is the incentive for every Conditionally approved CBI transfer?
What is $200
A client can only set up bi-weekly if their account is?
What is paid ahead a full month
If the client's payment is returned due to NSF on Wednesday, when will we complete the 2nd presentment?
What is this Friday.
Will Smith & Martin Lawerence both played a role in this movie?
What is Bad Boys.
What time would client's need to make their payment on the 16th so they're not considered late?
What is 11:30 pm EST
Instead of Banker, we use this word when transferring a client over to complete a CBI?
What is Savings Specialist
If a client deletes their autopay, how long do they have to wait before it can be setup again?
What is 1 full business day
What are the different Forms of Certified Funds that a client can use to send in to us?
What is a Cashier's Check, Money Order or Wire Transfer
This movie is about a lovely romance on a ship.
What is the Titanic
When client's call in to automatically make a payment over the phone instead of speaking with a Team Member, how would this appear in Customer Service under the Transaction tab?
What is IVR Servicing
When transferring a client over for a CBI, would you use CTI or Customer Service?
What is Customer Service
If a bank account is returned due to Invalid Account/Unable to locate will they receive an NSF fee?
What is no.
Before adding a bank account on file, what do you need to verify and ask the client?
What is confirming that they are an authorized user.
What year did Facebook launch?
What is 2004.
What are all the different options our client's have to make a payment?
What is IVR, RMS, RM Mobile App and Speaking with a TM directly.
When do you receive your Incentive bonus check for the month?
Will we attempt a 2nd draft/presentment if the client's bank account comes back as invalid/unable to locate?
What is no.
If a family member or 3rd party calls in and wants to set up autopay on the account, can we do this?
What is No. If they're not listed on the account we can only schedule one time payments.
What was the first Pixar movie?
What is Toy Story