Role of a CS
CA + Broker Communication
Closing Documents
Balancing with the CA
Loan Types & Promotions
200

Balancing figures, coordinating with the closing agent, and sending documents on time are part of this role.

Closing Specialist

200

This group must always be included when emailing the closing agent

The broker and processor

200

This document outlines the purchase price, seller credits, earnest money, and who pays which fees.

Purchase Agreement

200

Once a Closing Disclosure is balanced and ready for documents, this tracking item must be cleared.

HUD/Buyer Statement/Closing Disclosure set to Final Approval

200

This minimum contribution must be met on FHA loans.

3.5%

400

This is the earliest loan status a Closing Specialist can begin working a Client Chosen Title loan.

Final Sign Off

400

When the ACD is within 2 days and we're reaching out to begin balancing, this is the preferred method of communication.

Phone call

400

This document is required before adding a seller credit that is not listed in the Purchase Agreement.

Purchase Agreement addendum

400

A fee highlighted in purple requires this information before it can be approved.

Payee

400

This screen in AMP is used to verify FHA minimum borrower contribution.

CTRL + U or UW Summary

600

This loan status determines when a Closing Specialist can begin working a Rocket Close loan.

HUD Review Complete

600

This ARP step focuses on empathy and confirming you are listening before taking action.

Acknowledge

600

This document is used to verify vesting details and should be reviewed before making any vesting changes close to signing.

Title Commitment

600

Lender credits will appear in the column on our closing disclosure.

Paid by Others

600

This type of purchase transaction requires additional review because the buyer and seller have a direct relationship.

Non-arm’s-length transaction

800

This action must be taken after making changes to loan figures and before sending closing documents.

Rocketing the loan

800

This ARP step moves the conversation toward resolution by explaining next steps and ownership.

Pivot

800

This rider addresses how the mortgage is registered electronically after closing.

MERS Rider

800

This tracking item status indicates the Closing Specialist has reviewed the CD and needs changes from the closing agent.

Revision Requested

800

On an FHA loan, this change late in the process can trigger additional review and delay closing if not handled correctly.

Change to vesting

1000

This determines whether a loan can be pulled back after documents have already been sent.

Whether the wire has been sent

1000

When a closing agent cannot balance to Rocket’s wire, this document should be sent to help resolve the issue.

Closing Disbursement Instructions

1000

This document protects Rocket by verifying borrower identity when name variations appear across loan documents.

Signature/Name Affidavit

1000

This loan status confirms that the wire has already been sent.

Draft-Honored Warehouse

1000

This certification is included in the closing package to confirm the FHA borrower was not given additional funds to purchase.

FHA Settlement Certification

M
e
n
u