Lease Contract
Lease Contract 2
Telephone Technique
Tour
Fair Housing
100
Can a prospect cancel their contract if the apartment is dirty and where does it state it in the lease contract?
No, Paragraph 17.1 Lease remains in force.
100
How many days is someone allowed to stay in the unit before they have to notify the office?
Three days. Paragraph 2
100
What must always be included in a telephone greeting?
Salutation, Property Name, Agents Name , and to offer assistance
100
What is the most important thing when touring a prospect?
Building a rapport
100
How much is the pet deposit for a service animal?
$0.00, a service animal is not a pet.
200
Where does it state that a resident is responsible for their occupants and guests?
Paragraph 29 Multiple Residents
200
When posting payments, what are the payments applied to first and where is that located?
First to any unpaid obligations and then to rent last. paragraph 34.
200
What is the purpose of a telephone call?
To set the appointment!
200
What does Rockstar call the Tour Path?
Yellow Brick Road
200
What is a reasonable modification?
A physical alteration to the property to assist someone with a disability.
300
How many days in advance must we notify a resident on rent increases?
Five days before the start of the notice period. Paragraph 16
300
Is an AC considered an emergency and where is the answer found?
No, paragraph 26.4
300
How many rings should you answer the phone by?
2-3 rings
300
What should you take with you when opening the store everyday?
Sparkle Bucket
300
What is the most important thing when dealing with fair housing?
Consistancy
400
What is the notice period for someone in the military and where is it found?
30 Days with Orders Paragraph 23.1
400
How long do we have to return a deposit and where is it found?
30 days. Paragraph 41.1
400
What are the three things that you MUST at least get from a call?
Their name, Contact Information, Appointment
400
What should you show first if you have a vacant and a model and why?
Vacant because they will only think of the model if you show that first.
400
Can a person who is 16 lease an apartment?
Yes, if a female is 16 and pregnant or is a mother, she is considered an adult.
500
Besides military clause, when is another instance that a 30 day notice is acceptable?
Paragraph 36.2 if we fail to give them a reminder that their lease is up.
500
Does partial payments stop and eviction and where is that found?
no , paragraph 34
500
How many times more likely is it that you will be able to close, if someone calls first?
They are 4 times as likely to lease.
500
What should you do first when someone enters the office?
Stand up, meet them half way and extend your hand for a handshake.
500
What is a change in policy to assist a person who is disabled?
Reasonable Acomodation
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