Top Rope/ Lead
I can climb/belay without a top rope/lead certification
No
A spotter isn't needed for every route.
False. A spotter is required for every bouldering route
The cleaning checklist doesn't need to be done every night
False. The cleaning checklist MUST be done every night
My shirt is mostly black and my pants aren't black. I look on brand and people will admire my color choices. I don't need a name tag because that's for new team members
False. Black, Gray or new blue Life Time branded Tshirt with black pants, dark athletic shoes, and a name tag. NO sandals or crocs. You will be sent home to change if not on brand
It's cool to use my phone during shift. I can just put it away really quick when Rob or Amy sees me. Besides, there is no one here anyways
False. You will receive one verbal warning and then write up for having your phone out during shift. If it is an emergency, walk into the harness room and have your fellow TM cover the kiosk. Experience is paramount
I am 10 years old so I am allowed to belay
No. 14 years old and up
I can traverse across all the boulders if I want
True. As long as you are climbing at shoulder height or lower
It's 8pm and I'm tired. Leaving a little chalk or rubber on the mondo floor is okay. I got most of the dusting done too
False. Sweep the floor AFTER the last person has left. Make sure to get all surfaces free and clear of dust and debris
I had a bad day today. I plan on being apathetic and disengaged because the member should suffer and I don't need to put in any effort.
False. It is important to be cheerful and welcoming when members come in. Engage with members while you are in the space and make them feel important
I only work here one or two shifts a week and don't offer to help any other time. I am an exemplary team member
False. You must have 3 days of availability per week. As we move towards more events, you will need to be available or find coverage for events as they are assigned. NO exceptions, this is a job
I am 5 years old so I am allowed to climb Top Rope
Yes... With a certified belayer who is at least 14 years old
Bouldering is dumb. Rope climbing is better
how dare you.
The trash bag isn't full so let's leave it. I love mice and ants
Wrong. The trash must be taken out to the dumpster EVERY night
A member is being rude towards me. After trying to explain the situation and solutions calmly, they don't want to listen. They are becoming more and more aggressive. Let me get Rob, Amy or another manager for assistance.
TRUE. It is important to remain calm when dealing with negative interactions. Try to explain Life Time's position. If the negative interaction persists, grab Rob or another manager to diffuse the situation. They are here to help
I don't need to show up 15 minutes early. I don't need 15 minutes to do cleaning checklist and autobelay checks anyways. Besides if I don't show up early, I won't have to do any of it.
Wrong. You must show up on time, which is 15 minutes early to your shift. If you cannot make it on time, you need to find days that you can. Your fellow team member does not suffer because of you.
There are pre-determined start hands for each route.
False. Competition rules allow you to start as high as you can. Sorry short people
I don't need to follow the Life Time rules of climbing, especially in the bouldering area.
False. Follow the rules at all times and enforce those rules with members or anyone coming in to our space.
The rubber doesn't need to be raked. It's just going to get messed up when we open again.
False. Rake that rubber! Especially in the bouldering area
A team member is negatively impacting other team members and members. I should either confront them aggressively or do nothing.
False. An honest conversation that is respectful can be done. We are all adults. If a TM behaviors or actions are repeatedly hindering you and the experience we offer, come straight to Rob or Amy and let us know. We are here to help
I don't need to clock in. I can just enter my time after I work.
FALSE. You MUST clock in while on wifi and clock out before you leave the building.
What areas in the building can you clock in on your phone?
Can you clock in another way?
The correct amount of tail for your figure eight knot is approximately 5 inches
False. It's approximately 6 inches
The start of a boulder is marked by two pieces of tape one hold
False. The start is marked by two pieces of tape but is can be on different holds
It's okay to move the closed sign to the door. There's only 5 minutes left
True. Anything more than 5 minutes is not allowed
Another department is talking about Rockwall or the Kids department negatively. I should confront them.
False. Tell Rob and we ride at dawn. Rockwall and Kids looks out for each other. We are all in this together
This goes for covering shifts and helping out with events. Help each other
It doesn't really matter if no one is at the kiosk. I want to try these sick new routes bro. Come with me fellow team member and watch me send this!
Wrong. One person must be at the kiosk AT ALL TIMES. No exceptions. Climbing is a privilege and should not be abused or it gets taken away.