Who is Rockwood?
Where is Rockwood Shutter's Manufacturer and Headquarters Located?
Houston, Texas
What Does it Mean to Identify a Qualified Lead?
"A qualified lead is a potential customer who fits your ideal target buyer profile and has shown real interest or intent to buy your product or service."- (Amplitude, 2026)
Where do you Put a Qualified Lead for Rockwood?
Service Connect
What are The 3 window Treatment Options Rockwood sells?
1. Shutters
2. Blinds
3. Shades
Requires two volunteers (If answered correctly each volunteer will receive 100 points)
Volunteer 1 Plays Customer: "Do you offer military discount?"
Volunteer 2 Plays Store Associate: "We don't offer military discount; however, Rockwood offers weekly promotions" (Associate pretends to check in their email, and confirms the promotion has not expired)
Great Job!
What Major Home-Improvement Retailer Does Rockwood partner with?
Home Depot
If a Customer Decides to Purchase a Rockwood Product what is the Minimum Amount of Money that Must Be Spent?
$500
Whose Zip Code do you Put in the Prompt once you Enter Service Connect?
Your Home Depot Zipcode
What are Three Materials Rockwood Shutters are Made From?
1. Wood
2. PVC
3. Mixed wood and PVC
Requires two volunteers (If answered correctly each volunteer will receive 200 points)
Volunteer 1 Plays Customer: "Can you give me an estimate of how much it would cost?"
Volunteer 2 Plays Store Associate: (Answer with your own style/words) (ex. "That depends on your needs and add ons").
Terrific!
True or False: The CEO and Founder of Rockwood is a woman?
True: The Founder and CEO is Patricia Koopersmith.
Who would Not be a Candidate for Rockwood?
1. Someone that lacks patience
2. Someone who wants to do it themselves
3. Someone who does not want someone coming to their home to do a free consultation
4. Someone who only wants to do one small window
What is the Name of the Artificial Intelligence (AI) that will Contact the Customer if They Decide They Would like the Free in-Home Consultation?
Eilinne
What are the 3 Brands that Rockwood uses?
1. Rockwood Shutters
2. Bali
3. Grand Studio Collection
Requires two volunteers (If answered correctly each volunteer will receive 300 points)
Volunteer 1 Plays Customer: "How long is the process?"
Volunteer 2 Plays Store Associate: "The average right now is about 4-6 weeks to make your custom shutters/blinds/shades."
Rockstars!
For How Many Years Has Rockwood Partnered with Home Depot?
28 years
Two-Part Question:
(1) Once you put in a lead, what are the 3 forms of communication Eilinne will do to make contact with the customer?
(2) Within how many minutes will Eilinne make contact with the customer?
Answer 1:
(a) Text Message
(b) Email
(c) Phone Call
Answer 2:
5 minutes
Where is Your Store's Rockwood Shutter and Bali Display Located?
Near the flooring Desk or by the shutter's aisle.
100 Bonus Points if person can identify exact spot or aisle number if applicable.
Requires two volunteers (If answered correctly each volunteer will receive 400 points)
Volunteer 1 Plays Customer: "What is so special about Rockwood?"
Volunteer 2 Plays Store Associate: (Use your own wording/style and selling points) "Ex. They offer white glove service", "They are an all-inclusive service" "They offer lifetime warranty" "Free Estimate where design consultant sees your paint, lighting, and furniture to help you find what you want within your budget."
You Guys are on Fire!
Two-Part Question:
(1) Rockwood is a "S.F.I program" or a "M & I" Program"
(2) What does "S.F.I" stand for and what does "M & I" stand for? What is the difference between them?
(1) "S.F.I Program"
(2) "Sell Furnish Install"- Design Consultant goes into the home, and "one-stop-shop".
-"Measure and Install"-Build in the store with associate
What are The top 5 Buzz Words to Have an Automatic Association in Your mind to Refer a Customer to Rockwood?
1.Shutters
2. Arches
3. Specialty Shape
4. Motors
5. Smart Technology
Two-Part Question:
(1) What do you put on the bottom of a lead confirmation paper that you give to the customer?
(2) How come you put ______ at the bottom of the lead confirmation paper?
Answers:
(2) Customer is more likely to get interested and potentially buy, by being inspired by what see.
Name at Least 5 Popular Blinds/Shades that Rockwood Sells.
1. Roman
2. Cellular
3. Roller
4. Zebra (Layered Design)
5. Natural
6. Solar
7. Sheer
8. Vertical
9. Pleated
Requires two volunteers (If answered correctly each volunteer will receive 500 points)
Volunteer 1 Plays Store Associate: "Ask your colleague what they like about Rockwood, and how come they want to promote it?"
Volunteer 2 Plays Store Associate: (Use your own wording/style and selling points) "Answer truthfully/authentically how come you like Rockwood Shutters/Blinds/Shades?"
Phenomenal!