500
Multiple Choice:
A customer calls in who does not have any existing Rogers services. They are looking to activate 2 lines, one for themselves and one for their wife. They are looking to get new devices and agree to the plan you have recommended to them. What steps will you take to activate the services for this customer?
A)None, tell the customer they will have to go to the store with 2 pieces of photo ID to get the wireless services activated
B)Create an account in ICM, enter in the contact info such as their email address, open up Telli and process the order for the devices. The customer will receive the devices shortly in the mail
C)Create an account in v21, run a credit evaluation to make sure the customer is approved for 2 lines, create a contact in ICM, process the orders in Telli and advise the customer they will receive the devices in the mail shortly
D)Create an account in ICM and enter in the email address and contact info, create a tentative BAN in v21, run the credit check in v21 to make sure the customer is approved for the 2 lines, complete the device order in Oasys, advise the customer they will get the devices in the mail shortly.
D)Create an account in ICM and enter in the email address and contact info, create a tentative BAN in v21, run the credit check in v21 to make sure the customer is approved for the 2 lines, complete the device order in Oasys, advise the customer they will get the devices in the mail shortly.