Wireless Services
Rogers History
Groups within Rogers
Acronyms
Vendors
100
Unlimited Talk and Text to and from your 5 selected numbers
What is My 5?
100
It's who the company began with.
Who is Edward S. Rogers, Sr.
100
Its a second level support group that handles all voice and data escalations for both Rogers and Fido brands.
What is WTOC?
100
SIM
What is Subscriber Identity Module?
100
A South Korean company that produces countless electronic appliances including mobile phones
What is LG?
200
A service that allows a customer to record incoming messages when they are on another call or have their phone turned off.
What is Voicemail?
200
Its the year that Rogers Communications Inc. acquired the Toronto Blue Jays Baseball Club.
What 2000?
200
Its who customers call Rogers to obtain assistance with their Wireless services
What is WCTS?
200
APN.
What Access Point Names?
200
An American based company that produces products ranging from Microprocessors, cable boxes, Wireless networks equipments to mobile phones.
What is Motorola?
300
A network based service available for all Rogers GSM handsets. It allows families and businesses to control how family members or employees use their phones. networks.
What is Call Manager?
300
Its the year Rogers Communications Inc. acquired Skydome?
When is 2004?
300
This group provides technical support to Rogers Business Customers for their wireless and wireline products such as BlackBerry’s, PDA’s, Hi-Speed, and Telecom.
What is BTSC | Business Technical Support Centre?
300
GPRS.
What is General Packet Radio Service?
300
The largest phone manufacturer in the world is based in Finland. It was involved in the development of the GSM and WAP standard.
What is Nokia?
400
The ability to send text messages using a wireless handset
What is SMS (Short Messaging Service) ?
400
During this year Rogers Communications Inc. successfully completed its offer for the shares of Maclean-Hunter.
What 1994?
400
They handle escalations generated by Tier 1, WTOC, and ICC based on 3 categories, Behavioural issues, Broken Commitments, and Policy concerns.
Who is OOP, Office of the President?
400
SLA
What is Service Level Agreement?
400
The best known South Korean brand in the world, it is also the leader in many fields such as the financial, chemical, retail and mobile phone market.
What is Samsung?
500
Also known as Alternate Line Service (ALS), it is a GSM network feature that will provide subscribers with a second voice line on the same SIM card as the primary number..
What is a Second Line?
500
Its the year became the first cable company to expand past 12 channels
What is 1974?
500
They offer Personal Communications Services (PCS) and wireless data services in major centres across Canada. They have been a subsidiary of Rogers Wireless Inc. since November 2004
What FIDO?
500
DTMF.
What is Dual Tone Multi Frequency?
500
This combination of two Technology giants, from Japan and Sweden has made them a powerful competitor in the mobile world.
What is Sony Ericsson?
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