Costco Basics
What does Costco abide by?
What is: Code of Ethics.
What are 3 characteristics of a good leader?
What is: As a class we came up with- Leads by example, is a Team player, Teaches, Lifts others up, has Follow Through, Good Communicator and Listener, is Consistent and Fair.
How do you best manage your time in three steps?
What is: to plan, organize and prioritize.
True or False: The best way to achieve a goal is by utilizing aligned organization style with your employees.
What is: True; In the aligned organization, they all pull in the same direction, giving the organization momentum toward its purpose.
What is Costco's Mission Statement?
What is: To continually provide our members with the quality goods and services at the lowest prices possible.
What is Costco’s toolbox for inclusion?
What is: Rothman Workplan.
What is the 80/20 rule and how does it apply to employees?
What is: 80% of your time is spent with 20% of your employees.
What are 2 benefits of delegating?
What are: As a class we came up with- higher Efficiency and Productivity, Jobs getting correctly done, better Sense of Purpose and Fulfillment, Provides different training opportunities.
True or False: A good manager or supervisor is unfair and inconsistent.
What is: False. As a class we decided a poor manager was unfair, inconsistent, poor communication and listening skills.
True or False: The Rothman Workplan does not help you develop your people, it does not promote our code of ethics, and doesn't help you become a leader.
What is False: The Rothman Workplan does help you in all of these aspects.
What are the 2 communication styles?
What are: Top down, and collaborative leadership.
What are the different levels of an iceberg and what do they mean?
What is: to stay Above the waterline, on the waterline, and below the water line. Above, what we can see in a person. On the waterline, what you might see. Below, what you can't see.
What are the 6 Rights of Merchandise?
What is: Right Merchandise, Right Place, Right Price, Right Time, Right Quantity, Right Condition.
When hiring new employees, what are 3 characteristics stand out as an “ideal” employee?
What is: As a class we came up with- Honest, Punctual, Fair, Good Communicator, Flexible, Positive Attitude, Dependable, Hustle, Motivated.
What are qualities of effective communication?
What is: to Be open, active listening, what can you gain from the conversation (what's in it for me), Design clear messages, and give feedback.
What's a good way to build trust?
What is: Ask For help when you need it and encourage other employees to ask for help as well.
What are the 6 Rights of People?
The right People, Environment, Training, Compensation, Program and Opportunities.
True or False: When interviewing and hiring, the best way to predict future behavior is by past performance.
What is True.
What is a new employee considered within the learning cycle?
What is: Unconsciously Incompetent.
What does the term stay out of the soup mean?
What is: to Avoid using bias, unconscious or not when making any decision. Being aware of your own and potential unconscious biases helps to avoid making decisions based on them.