Level 1
When am I able to make a return?
Within 30 days
Online orders can only be returned to Warehouse
I have not received the item I ordered. The carrier says it is delivered yesterday.
Check the tracking status
5-10 days for order to show delivered.
Contact us again if the order has not arrived
I would like to change an item in my order.
30 minutes to cancel
Will need to reorder
How can I change my account information?
Check App or Website
Click on account icon
change address, credit card, email etc.
Can I exchange an item I bought online in store?
Yes, will need return form
check in store feature on website to save time
Where I can pick up my parcel if I miss my delivery.
Request order number
FedEx facility or request re-attempted delivery
I went to pick up my Click and Collect but the store cannot find it.
Order number
follow up with warehouse + store
We will issue a refund if we cant find the package
Can I change my delivery address on my order?
Change address on uniqlo account
CS agents cannot change address information - it goes against our privacy policy
I forgot to include a return form inside my returns package.
Order number
Follow up with Warehouse
Check KN irregular returns report
Issue refund once KN finds items
I just placed an order, but I want to cancel it, what should I do?
30 min to cancel
Order number and check on admintool
I received my order, but some items are missing.
Order number
Missing item name
follow up with warehouse + issue a refund
Can I return an item purchased online to physical store?
No but explained in a nice way
exchange in store or return to warehouse
I placed an order and its being shipped to the store when can I pick it up?
Order number
check status on admintool
Will receive an email with pick up information
I got an email saying my returned was processed and that I should see my refund but I don’t see a refund.
Order number + check admintool
Open adyen
Provide a refund letter
Can you let me know when these pair of jeans is back in stock.
Create uniqlo account
Add items to wishlist
Turn on notifications for restock
My order arrived late, am I able to return it since it’s outside the 30 days?
30 days from arrival to return or exchange
I received my order but I got none of the items I ordered I got other items instead.
order number
request items to be returned to warehouse
offer coupon for inconvenience
refund full order
The price on the tag is different than online, can you price match?
Cannot price match
send photo of the price difference
offer coupon for difference or refund for difference