RANDOM
THE IMPORTANCE OF ASKING FOR A CELL PHONE NUMBER
SO THAT WE MAY REACH THEM DURING THEIR MOVE
CAN CUSTOMER RENT WITH AN INTERNATIONAL DRIVERS LICENSE?
YES! AS LONG AS IT IS VALID AND IN ENGLISH.
"I PICKED UP MY RENTAL TRUCK 3 HOURS AGO AND I CANNOT GET IT TO GO IN REVERSE NOW!"
ROADSIDE ASSISTANCE (800) 528-0355
RATE PER MILE FOR EXCEEDING MILEAGE INCLUDED IN ONE-WAY MOVE (U.S.)
.40 CENTS PER MILE
17 FOOT TRUCK
THE IMPORTANCE OF VERIFYING THE NUMBER OF BEDROOMS
TO HELP DETERMINE NOT ONLY SIZE BUT ALSO WHAT WILL BE TRANSPORTED IN THE VEHICLE
CAN WE TAKE PAYMENT OVER THE PHONE FOR A ONE-WAY RESERVATION?
YES! THESE ARE FLAT/ FIXED RATES AND WE CAN TAKE PAYMENT IN FULL PRIOR TO PICK UP.
"I NEED TO FILE A COMPLAINT ABOUT A RECENT RENTAL."
CUSTOMER SERVICE (800) 789-3638
RATE PER KM FOR EXCEEDING MILEAGE INCLUDED IN ONE-WAY MOVE (CANADA)
.25 CENTS PER KM
BE
CARGO VAN
THE 3- STEP PROCESS FOR OVERCOMING OBJECTIONS
1.) REPEAT THE CUSOMTERS CONCERN
2.) ADD A SENSE OF URGENCY
3.) ASK FOR THE BUSINESS AGAIN
CAN CUSTOMER USE U-HAUL TOWING DEVICES WITH COMPETITOR TRUCK?
U-Haul does not allow any of our tow devices to be towed behind a competitor vehicle. Trailers behind the competitors is acceptable but it is a 'hard no' for tow devices.
"THERE IS A TRUCK THAT HAS BEEN PARKED ON MY STREET FOR OVER 3 DAYS NOW."
EQUIPMENT RECOVERY (888) 886-0782
HOW MUCH IS THE AFTER-HOURS DROP FEE?
$20.00
HO
6X12 OPEN TRAILER WITH RAMP
U-HAUL TRUCK WITH 10,000LB TOWING CAPACITY
DC- 15 FOOT
DOES (MT) RENTAL INCLUDE STRAPS?
NO! Misinformation has been given specifically in regards to the Motorcycle Trailer (MT) rental including the straps. U-Haul does not include them in the rental but they can be purchased.
"I NEED TO CANCEL MY MOVING HELP ORDER AND SET UP A NEW ONE."
MOVING HELP (866) 748-4110
DOES CUSOTMER NEED TO PAY TOLLS WHILE IN A U-HAUL RENTAL?
If a rental vehicle and/or trailer travel on a toll road, U-Haul (as the registered owner of the vehicle) will be billed. As the registered owner, U-Haul is obligated to pay the toll company, and will charge the customer as stated in the rental contract addendum.
KO
APPLIANCE DOLLY
U-HAUL'S PRIMARY SERVICE OBJECTIVE
“To provide a better and better product and service to more and more people at a lower and lower COST.”
DO WE RATE MATCH?
NO! INSTEAD, WE SELL THE ADVATAGES OF U-HAUL OVER THE COMPETITORS.
"I HAVE A DISABILTY AND NEED TO SEE IF YOU HAVE ANY TRUCKS TO ACCOMODATE."
Americans with Disabilities (ADA) (800) 682-3525
EXPLAIN THE ENVIRONMENTAL FEE
The next time a customers asks what this fee is for, proudly tell them we collect this fee to partially fund sustainability programs that are helping clear the air, use fewer fossil-fuels, and be more environmentally-friendly now and into the future
UV
4X8 ENCLOSED TRAILER