Contracts
If a roof is approved and has recoverable depreciation, what are we doing the work for? Scope was approved for $20,000, they have a $5,000 deductible, and getting the rest from insurance.
The replacement cost value of the claim or $20,000.
If a homeowner is not interested, what is the system we use to turn them into an inspection?
ARO: Acknowledge, Reassure, Overcome.
What is the first thing we take photos of at the start of an inspection?
Confirmation of address. (Mailbox, numbers on house, etc.)
What is installed onto the decking before shingles are installed?
Why do we use synthetic felt for tarps?
It propels water instead of absorbing it.
If the homeowner has a satellite, how would Ryan like you to notate that they want it removed?
Detach and remove satellite.
After a homeowner opens the door, how much time do you have to catch their attention?
10-15 seconds.
After confirmation of address has a photo in the company cam, what are the next pictures we should see? (Please list 3 to get full credit; partial credit will be given upon receiving 1 or 2 listed.)
Overviews, ground collateral, and visible damage.
Why is it important to install shingles in a staggered pattern?
To prevent water penetration and strengthen the roof against wind. (Preventing water leaks can be the only answer to get full credit. If you have both an extra 100 points.)
Why is an architectural shingle better than a 3-tab? (List at least 2)
Thicker, more durable, better wind resistance.
What natural events are excluded from warranty coverage? (BE SPECIFIC OR POINTS WILL NOT COUNT)
Hail, hurricanes, tornadoes, or winds exceeding 90mph
If someone says, "Someone came to look at my roof, and they said it was okay," what question can we ask the homeowner to keep the conversation going?
"Who are they?"
After ground photos are taken, you're about to get on the roof. What do we need photos of?
Starter, drip edge, and initial face shingle.
What problems can occur if roof decking is not properly replaced before installing new shingles? (list at least 3 issues).
Rot, sagging, leaks, and shortened roof life.
What type and size nails are used for installing shingles?
Galvanized 1 and 1/4" copper coiled nails.
When does the warranty activate?
After full payment is received.
If someone signs a claim report, how many days do they have to cancel it from the day they signed?
3 days.
After you inspect the collateral from the ground, you check window screens, gutters, etc. And you find no hail, what kind of damage should we look for on the roof? (Bonus points)
Wind (100 Bonus points if you say wind and check collateral on the roof anyway)
What critical step must be taken at valleys during roof installs AND why?
Install of IWS, valleys collect most water flow and are prone to leaks.
What can be fire-resistant that goes on a roof?
Tile or slate.
What specific homeowner action can void a warranty claim, even if damages occur?
Failing to notify us lol
List at least three nonverbal signs or cues that indicate the homeowner is open to listening, even if their words say otherwise. (List at least 3; partial credit will be awarded if only 1 or 2 are listed.)
They don't close the door, maintain eye contact, step outside, or keep asking questions (keeping the conversation going)
If someone reports water intrusion from the chimney, what aspects of the roof do we inspect for leaks/entry points?
The brick and mortar have cracks, and the flashing is lifted.
What is the purpose of a drip edge?
It directs water away from the fascia and prevents leaks along the roof edges.
What is the purpose of step flashing during a roof install, and where is it used?
Step flashing is installed where the roof meets vertical walls or chimneys, directing water away and preventing leaks.