A
The actual date a guest will be checking in to the property.
Arrival
A condition that describes the number of rooms available for sale on a particular day.
Availability
Guests ask to check in early and to help meet their needs housekeeping cleans those rooms earlier than normal.
Early check in requests
A special room rate available by request to any person on company business
Corporate rate
The terms informs housekeeping that guests want to stay in their rooms past the standard check out time
Late check out rooms
A reservation cancelled at the guest request.
Cancellation
A special room rate for guests who arrive and depart on the same day
Day rate
A rate for two people in a room
Double occupancy
The procedure involved in the arrival and registration of a guest at the property.
Check in
Very important persons who receive special attention.
VIP rooms
Comp/Complimentary rate
This refers to rooms that guests have checked out of, but which housekeeping has not cleaned.
Vacant and dirty rooms
A specific group rate agreed upon in advance by the property and the group.
Flat rate
A special room rate for government employees.
Government Rate
A person who made a guaranteed reservation but did not register at the property or cancel the reservation
Guaranteed no show
The standard, non-discounted rate set by management for a specific type of room
Rack Rate
A reservation that assures the guest that a room will be held until check out time the day after a guest’s arrival date or until a time set by the property.
Guaranteed reservation
A change in a reservation that has been confirmed.
Adjustment
An inventory control that allows guests to make reservations only for a minimum number of nights
Minimum Stay
A room rate that allows children 18 and younger to stay free if they share a room with an adult and do not require extra beds.
Children’s or Family Rate
The planned date a guest will be checking out of the property.
Departure Date
Guests who arrive at the property without a reservation.
Walk In
A guest with a reservation who tells the property that they expect to arrive after the cut off hour.
Late arrival
A person who made a non guaranteed reservation but did not register at the property or cancel the reservation.
No Show
When a room needs repairs and is not part of the available inventory.
Out of Service or Out of Order
Whether housekeeping has cleaned the room for a new arrival.
Clean Status
The lowest room rate available due to a property’s low inventory.
Last call
Guests who are not checking out that day
Stayover
A procedure by which a front desk representative completed some or all of the registration process before the guest arrives.
Preregistration
The procedure involved in the departure of a guest from the property.
Check out
A reservation that the property has agreed to hold for a guest
Confirmed reservation
Guests who arrive at the property on the same day they make their reservation.
Same Day
One rate applying to all guestrooms, except suites.
A specific number of rooms set aside for members of a group planning to stay at the property.
Block
Rooms with special features designed to meet the needs of people with disabilities.
Accessible Rooms
A room rate other than the standard “rack rate”
Rack Rate
A specific room promised to a guest. This requires manager approval
Blocked Room/ Number Out
A rate for honeymoon packages, New Year’s packages, Super Bowl packages and other promotional programs.
Promotional Rate
Guests who require special attention
VIPs
A room rate other than that he standard rack rate.
Special Rate