Uniformed Service & Housekeeping
This person serves as the hotel’s greeter.
the door attendant
The three main functions of the front office are: (1)
to sell rooms (which includes registering guests and assigning rooms)
An electronic cash register that transfers a guest’s charges from a hotel sales outlet to the guest folio at the front desk.
point-of-sale (POS)
This person's principal duty is rooming guests; (checks to see if the guest has any mail or messages, carries the baggage, and escorts the guest to the guestroom.)
bell person
The three main functions of the front office are: (2)
to keep accounts (determine credit, render bills, receive payments, and provide for proper financial and credit accommodations)
Someone who made a room reservation but did not register or cancel.
no-show
This position manages the housekeeping department
executive eousekeeper
The three main functions of the front office are: (3)
to provide services (such as handling mail, fax, and messages for guests, and furnishing information about the hotel, the community, and any special attractions or events)
A guest who arrives at a hotel without a reservation.
walk-in
A document used to initiate requests for maintenance services.
work order
A file (electronic or paper) containing all of a guest’s charges during the guest’s stay at a lodging property.
guet folio
A situation in which a hotel is unable to honor a guest’s reservation and helps the guest find accommodations elsewhere.
walking a guest
Communication between this department and housekeeping is vital to ensuring the smooth flow of departures and new arrival
the front office
An accounting task in which guest charges are posted and totals of all accounts are compared with sales reports of operating departments; usually performed after all of a hotel’s sales outlets are closed.
night audit
This has nearly eliminated the missed or late wake-up call
hotel's computer system