POLICY
Name three examples of common infractions.
Poor personal hygiene
Smoking in unauthorized area
Attendance
Negative Attitude
Improper attire
What upholstery pieces require the legs to be put on?
Red Alert
In what ways can we help to increase the telephone survey score?
Ship correct product, check for damages, push all product to correct route, prevent not on trucks, check for all hardware, make sure correct ticket is on the piece
What is the required boot to wear in regards to the dress code?
Leather boots that cover the ankle
What step should be completed prior to unplugging the charger unit on the tugger?
Press the middle button on the charging station, it release the charge into the equipment
How many vacation hours do you get if you complete 6 months to 10 years of service?
After ten years of service how many vacation hours do you get?
40 hours every six months
40 hours every 4 months
When packing lamps what is the proper packaging material used to prevent lamps from being broken.
Styrofoam, bubble wrap, and lamp inserts
What was the total amount of damages for last week?
55
When opening product what is the correct procedure?
To cut away from the body
What is the procedure for a red alert item with a orange sticker placed on the ticket?
Dbay the piece and push to the correct route
How many personal hours do you get per year? And how is it broken down?
If your a new associate you get 24 hours after your 90 days and then 8 hours per month until you reach 40.
Full time associates who have completed 1 yr will receive 8 hours per month for the first 5 months of the year.
What is the process for a loadout associate that loads trucks?
Wrap pieces
Pre-scan
Load Scan 5 and Physically Load 5
Tie Down all pieces
What was the survey average for last week?
86.22%
What is the proper procedure safety wise when training an associate on the cherry picker?
A float must be attached at all times
What specific products makes up the 900 SKUS?
Lamps, Rugs, Vases, Wall Art, & Any accessories
If there is a work related mishap or accident what is the property damage amount value that will result in drug testing?
$500 or more
What is the daily goal per person for building chairs in assembly?
89 chairs
If the vendor label SKU is incorrect how can you check to see if it is still the correct piece?
Match Description on actual piece
Ask management
Why is it important to hook the tether to your harness?
The tether and harness is to prevent the associate from falling and being injured
What slogan did Jeffrey Seaman adopt?
" Buy a piece, save a little. Buy the room, save a lot!"
How many consecutive days will be considered job abandonment and may result in disciplinary action up to dismissal.
Three consecutive days
What is the process for "unpicks" reaching the bay and why?
Most unpicks are scheduled due in live loads which come from other DC's. Which need to be unloaded, received and processed.
Some unpicks are on containers on the yard pending to be unloaded and received in.
What would be the bonus if we received a survey score of 90%-92.9%?
$40
What is the purpose for the dome mirrors and where are they located?
They are located at all intersections and the purpose is to see any on coming traffic.
Who was the founder of Rooms To Go?
Jeffrey Seaman and his father Morty Seaman