Bedding
Policies & Procedures
ESC
Finishing Touches
MISC
100

Mattress replacement on failure

What is the best reason to buy our mattress protectors?

100

The length of time a customer has to cancel a vendor direct 

What is before end of business the same day?

100

10 and 12%

What is the cost for non motion & motion ESC coverage?

100

These count towards your Finishing Touch goal.

What are sofa tables, ottomans, rugs, rug pads, floor lamps, and DECO?

100

85% / 85 % / 55% & 4 / 2 / 50%

What are the ESC & bedding goals?

200

Only if not stained 

What is when our drivers will remove old bedding?

200

The different financing/ payment options we offer 

What are Synchrony, Acima, Concora, Affirm and Klarna?

200

This condition or issue was "recently" added as something covered by our ESC program.

What is seam separation?

200

21 a month.

How many Finishing Touches do you need a month?

200

1 pair of Blue denim (color match) only

How many /what kind of pillows come with the Pacific Grove?

300

Our new Helix Rep's favorite saying. 

What is when in doubt check the footer out? 

300

The information you need to write on a check.

What are the phone / order / store number, license number & auth number, date of birth, and state of issuance?

300

This kind of pet damage is covered by our ESC program. 

What is biological staining?

300

These ottomans don't count as Finishing Touches.

What are bumper ottomans?

300

Monday though Saturday 10 - 4:30 & Sunday 11 - 5:30

What are our pick up hours?

400

The substance found exclusively in RTG Tuft and Needle mattresses.

What is T&N Adaptive Cool?

400

Delivery dates to offer the customer when dating a reselect

What is the next available standard open delivery date and beyond

400

The percentage you make on ESC.

What is 12%

400

10%

What commission rate do Finishing Touches pay?

400

No longer "free"

What is doorway delivery?

500

Every base except the 2900

What is are storage bed compatible?

What is have at least head and feet adjustablity

500

Starts at $69.99

What is (the cost of) the first tier of doorway delivery?

500

What failure is NOT covered under the manufacturer warranty but IS covered with ESC on all PWR and lifestyle bases? 

What is a power surge?

500

These are 3 key upgrades for Finishing Touches within a package.

What are: Table lamp to floor lamp. Any occasional table to a sofa table. Cocktail table to cocktail ottoman.

500

Box 13

What can save your commission and solve 90% of problems before they happen?

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