Bedding
This is included with our delivery and set up of mattresses.
What is the removal of old mattress/ box spring?
The length of time a customer has to cancel a vendor direct
What is must be canceled the same day?
10 and 12%
What is the cost for non motion & motion ESC coverage?
These count towards your Finishing Touch goal.
What are F.O.R.D.S (floor lamp, ottomans rugs & pads, DECOs, and sofa tables) and HMRI pillows?
The reason your customer cannot have an express delivery.
What is their delivery restrictions?
Advanced Relief Material.
What is the name of the material TEMPUR uses that is different than other foams?
The amount of time your customer has to report damaged doorway delivery items.
What is 48 hours?
Early and often!
What is when you should mention the ESC program?
The amount of FTs you need to avoid the monthly naughty list
What are 15?
Three Google reviews or more in a week
What is how many Googles needed a week to avoid an Early Sunday training?
The Stearns and Foster exclusive coil.
What is the IntelliCoil?
The information you need to write on a check.
What are the phone number, order number, store number, license number, auth number, date of birth, and state of issuance?
This kind of pet damage is covered by our ESC program.
What is biological staining?
These lamps don't qualify for the DECO discount.
What are lamps in a package and vendor direct lamps?
How long the Horizon Ridge stays illuminated.
What are two hours?
Warm, neutral, cool. White, pink, brown.
What are the different types of light and sound therapy on the Motion Restore?
Delivery dates to offer the customer on a reselect
What is the next available standard open delivery date and beyond?
They have final say in ESC replacement coverage.
Who is the store management?
Your break even amount on the DECO club
What is $325?
When we can't give you a firm delivery date until the following business day
What is how to explain a flip order delivery date process?
BOGO50 and 25% off
What is the amazing sales on BedGear pillows and performance sheets?
The two times your customer would not qualify for the Sleep Trial.
What is on a reselect, or if the mattress is stained or soiled
This failure is NOT covered under the manufacturer warranty but IS covered with ESC on all PWR and lifestyle bases.
What is a power surge?
A sneaky added bonus with the DECO club on lamps
What is the ESC is discounted too?
The subtotal not the sales total.
What is the amount we use for returns?