Luxury Acrylic
SOP's & Financing
Solid Surface and Shower Doors
Sales 2.0
Potpourri
100

Name at least 3 benefits that a customer will get with our acrylic shower system.

Beautiful

Easy to clean/Mold and Mildew resistant. 

Watertight

Lifetime warranty

Non-porous 

100

How many day to you have to turn in a completed job?

ONE

100

What is the name of our solid surface product?

Puro Stone

100

Name our 7 Step Selling System in order

Warm-up

Measure/Inspection

Company Story

Product Demo

Pricing

Close

Warm-down.

100

How many shelves are in our corner caddy?

4

200

Name the 3 types of acrylic walls we offer as an Elite Luxury Bath Dealer?

Smooth

Simulated Tile

Impressions

200

Which platform do we use to start a finance application?

Sales Pro (Leap)

200

How many colors are offered with Puro Stone

5

200

Name this type of close when you ask the customer if they will be paying for their deposit with a check or credit card?

Assumptive

200

Where can you find the company presentation, completed jobs photos, finance rate sheets, sales training videos, project timelines and time off request forms?

Sales Pro under resources

300

What are 3 exclusive features Rose can offer as an Elite Luxury Bath Dealership?

Microban

Exclusive Colors

Puro Stone

300

What time period are you required to result a lead?

Within 30 minutes. 

300

What are the differences between the Denali and Glacier Shower Doors?

Denali has 5/16" glass thickness Glacier has 1/4"

Both are semi-frameless. The Denali has the "barn style"

The Denali has 1 size 58"-60". The Glacier has 2 sizes 46"-48" and 58"-60"

The Price


300

What is the name of the close when we explain this is a slower time for our business and we can offer the best discounts of the year?

Seasonal/Promotional Close

300

What do you need to add when covering an existing pony wall?

Pony wall cap

(and add material)

400

What are the maximum sizes of small and large custom color walls?

Small 40"x98"

Large 65"x 98"

400

Give 3 benefits to selling financing. 

1) Sell more jobs. Most customer do not have enough saved to pay for the project.

2) It benefits the customer. Their home is an appreciating asset. It's not a payment, it's an investment

3) It allows the customer to start enjoying their shower now and slide the monthly payment into their budget. 

4) Most contractors do not offer financing so it's a way to hedge the competition. 

400

Give 3 benefits of Puro Stone

Looks and feels beautiful.

Looks like stone without the maintenance.

Completely solid surface

Easy to clean

Microban makes it mold and mildew resistant. 

Only "Elite" dealers can offer it.

400

Name this close when we explain to the customer that we are offering a lower price because we were able to purchase a large quantity for a lower price.

Bulk order close

400

How many shower seats do we offer? Double points if you can name them.

3

Folding bench (holds 400 LBS)

Bench Seat

Corner Seat

500

Where can you find information and dimensions for Luxury Bath Products?

In Ingage

Click on product

Launch product guide

500

In addition to the general agreement and addendums, what else needs to be submitted in order for the sale to be complete?

Before and After Drawings 

At least 10 photos of the bath with measurements.

Commission Statement

If applicable, financing must be complete.

500

What is the best solution if the customer wants a door but has an opening between 49"-57"?

Sell them a splash panel

500

Name the close when we tell customer we are able to discount while supplies last. 

Scarcity or Now or Never close.

500

What is our holiday schedule through January 1, 2026?

Closed December 24th, 25th and January 1st.

You will be added to the schedule on the other days unless you've already requested the time off.

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